Energylinx News

November 16, 2017

Energy switching numbers continue to go up

The amount of UK consumers switching energy supplier continues to rise, as more than 600,000 household's switched electricity supplier in October.

This marks only the second time switching numbers have reached more than 600,000 in a single month and it brings the number of people that have changed energy suppliers in 2017 to over 4.5 million.

2016 was a record year for people switching energy supplier, with a total of 4.8 million moving last year. 2017 looks like it is set to smash that amount.

Lawrence Slade, chief executive of Energy UK said:

"Switching continues to surge with over 600,000 customers changing supplier to find a better deal last month. Many more will have made savings by checking they are on the best deal with their current supplier. It only takes a few minutes to do this and with over 55 suppliers across the market, there's never been more competition or choice."

A third (32%) of those switching energy provider last month moved to small and mid-tier suppliers.

It is thought the Energy Switch Guarantee is having a positive effect on the market and is encouraging consumers to switch energy suppliers. The Energy Switch Guarantee is a promise made by participating energy suppliers that a customer's switch will be speedy, safe and secure.

You can find out how much you could save on your energy bills by using Energylinx's online comparison and switching service. On average our customers save £394.46*. If you would rather speak to one of our advisors then you can call 0800 849 7077.

*20% of all users over the last 60 days (17 Sep - 15 Nov) achieved a saving of at least £394.46.

Posted on November 16, 2017 at 11:21 AM

November 14, 2017

New Car... Anyone?

Energylinx is running an amazing promotion for the month of November and it'll guarantee an early Christmas for one lucky customer.

Any customer that switches their energy supplier through Energylinx in November, will be entered in to a prize draw to win a cracker of a car. Not only might you save money on your energy bill but you might bag yourself a car!

Voted the best small car of 2017, Energylinx is giving away a Suzuki Celerio 1.0 SZ2 to one customer picked at random. Any customers that arrange a switch through our website or by phoning our call centre have the opportunity to win a Suzuki Celerio.

So, visit our website and get phoning to see what you could save today. The winners will be announced in December. Good luck and happy saving!

You can call the following numbers to arrange your switch:

01259 220000
0800 8497077
0845 2252840

Terms and Conditions apply.

Posted on November 14, 2017 at 02:48 PM

November 10, 2017

Data Processor Wanted

This advert is now closed.

Energylinx is looking for a Data Processor. Interested? find out more about the role and how to apply below.

Energylinx Limited - Alloa, Clackmannanshire - £18,000 - £24,000

Working as Data Processor for an innovative online energy comparison company, you will be instrumental in assisting in the day to day supplier pricing operations of the business, helping the pricing team to upload pricing information into a central database as well as providing pricing support to staff, customers and partnering organisations.

Main Duties will include:

 Receiving, converting and uploading energy supplier prices into a central database.
 Providing day to day assistance to the pricing team as directed by the Pricing Team Manager.
 Responding directly and promptly to supplier correspondence received in respect of submitted price matrix queries.
 Answering the telephone promptly, dealing with routine enquiries and taking appropriate messages
 Typing documents/reports, filing, developing and maintaining supplier records using Excel and Access software.
 Co-working with other pricing support and customer services staff
 General administrative assistance to the team
 All other such tasks as may be reasonably expected as instructed by the management team or Pricing Team Manager.

Requirements of Position:

 Good knowledge level of Microsoft Office products - particularly Microsoft Excel
 Normal hours of work 9 am until 5:00 pm Monday to Friday. However, there is requisite to be able to work hours as required between the core hours of 8am until 6pm Monday to Friday. Also you will be required to be part of an out of hours rota.
 Excellent interpersonal, organisational and communication skills

Personal Qualities

 An organised individual able to work to deadlines
 Proactive and ability to work on own initiative
 Team Player
 Attention to detail
 Organised - logical approach to work
 Tact and diplomacy
 Professional manner

Applications by email to marie.farmer@energylinx.com with the subject line: Data Processor Application

Or you can send them by post to:

Energylinx Limited
The E Centre
Cooperage Way
Alloa
FK10 3LP

Posted on November 10, 2017 at 09:53 AM

November 7, 2017

Switch Energy Suppliers to Win

Suzuki Celerio 1.0 SZ2.jpgOne lucky customer will be getting an early Christmas present this year. Switch your energy with Energylinx and you could win a brand new Suzuki Celerio 1.0 SZ2.

The team at Energylinx is excited to announce that we are running a prize draw for our customers. Every customer that switches either through our contact centre or via our website will be entered in to a prize draw to win a Suzuki Celerio 1.0 SZ2.

There are two simple ways to enter.

Through our Call Centre

You can call one of our lovely energy advisors on 01259 220000. They will find out if they can save you any money on your energy bills and if you decide to switch your energy supply with us then you will be entered in to our prize draw for the month.

Online

You can switch through the Energylinx website by clicking this link. Organising a switching online is easy and stress free. You need to know your current energy supplier, your postcode and your annual energy consumption.

Energylinx is impartial and totally independent from all of the energy suppliers that are represented on our platform. We promise to find the best deal available for your household in less than 5 minutes. Why pay more? Beat the energy price hike and see what we could save you today. You might even bag yourself a prize in process!

Winners will be announced in December, so keep an eye out. Good luck!

Terms and Conditions apply.

Posted on November 7, 2017 at 02:36 PM

November 2, 2017

State of the Energy Market: 2017

Energy market regulator, Ofgem, has released a report on the State of the Energy Market.

The report highlights three concerns Ofgem has:

1. The market works well for engaged customers that actively search for cheaper deals but too many are missing out.
2. Consumers paying the highest prices are often those least able to afford it.
3. The progress to ensure clean and secure electricity suppliers has come at a higher cost than necessary.

Engagement

Competition continues to benefit consumers who are able and willing to shop around, meaning they can usually get a good deal.

As of June 2017, there were 60 suppliers offering electricity and or gas, 16 more than a year earlier. Since 2012, new suppliers have increased competition, reducing the six largest energy suppliers' share of the market from nearly all consumers to just over 80% of them. Switching and engagement are increasing and annual household switching rates reached almost 17% in June 2017, the highest since August 2011.

This is all positive but Ofgem is concerned with the consumers that aren't switching. The ones who remain on defaults tariffs and pay much higher prices.

Ofgem found 58% have never switched supplier or have switched only once. For a typical household, a standard variable tariff costs about £300 more each year than the cheapest tariff available and Ofgem has found that 60% of all consumers are on a default variable tariff.

Ofgem is working to make the current switching process quicker and easier so that the retail markets work better for everyone. They are looking at the case for more use of collective switching with the hope it will enable less engaged consumers reap the benefits of competition.

Vulnerable Customers

In the energy market consumers with low incomes are much less likely to switch to a cheaper energy supplier.
There are a number of support schemes like the Warm Home Discount that help some vulnerable consumers, particularly pensioners but Ofgem's report highlights that identification of and support of other vulnerable groups are not yet good enough.

The challenge is to protect vulnerable customers but also engage them in the market more effectively. Ofgem is currently consulting on extending their safeguard tariff to a further 1 million vulnerable consumers this winter.

Innovation

On average, consumers currently pay about £90 each year towards environmental policies. This will rise as low-carbon generation increases. Rapid falls in the costs of wind and solar generation show the scope for competition and innovation to limit future cost increases. But in the future, consumers will lose out if there isn't effective competition for low-carbon support schemes and for measures to help the energy system to work effectively.

Ofgem's report says that innovation must be harnessed in ways that bring benefits to all consumers. With more and more people harnessing their own electricity and having more control over their consumption using smart meters.

Traditionally, energy suppliers manage most interactions with consumers and the wider-market but peer-to-peer energy trading and greater customer ownership of their data should allow customers different ways of engaging with the energy system.

The report says that the UK's biggest energy suppliers made a profit of £1bn last year and have increased their profit margins in the last few years, despite losing millions of customers to smaller companies. The "Big Six" energy suppliers enjoyed a healthy margin, on average, of 4.5% in 2016 by charging customers high prices to loyal customers that have not considered switching energy suppliers.

Energylinx would like to invite everyone to compare energy supplier's tariffs and see what they could save. You can do it online or by calling one of our advisors on 01259 220000.

Posted on November 2, 2017 at 11:00 AM

October 20, 2017

Ofgem wants energy suppliers to step in sooner to help customers manage debt

The energy regulator Ofgem has urged suppliers to help customers before they get themselves into unmanageable levels of debt.

New figures show customers struggling to pay their gas and electricity bills build up an average of £600 in debt before providers agree to set up a payment plan. Some energy suppliers let customers run up to £1000 debt before they intervene.

Ofgem wants energy suppliers to step in sooner to help customers manage debt. Under new rules, energy suppliers must make extra efforts to treat vulnerable customers fairly.

Rachel Fletcher, Ofgem's senior partner for Consumers and Competition:

"Paying off energy bills is a major concern for many customers in vulnerable situations"

"When suppliers let big debts accrue, it's a sign that they're not spotting debt or stepping in early enough to help customers who are struggling to pay bills.

"We want the industry to demonstrate that it is identifying and supporting these customers in a timely way. We will be monitoring suppliers to make sure they make long-term improvements on bringing down debt.

Ofgem says there has been some improvements from energy suppliers, as more customers with debts of less than £100 are managing to repay them.

Some suppliers also provide customers on prepayment meters with "friendly credit" to keep their gas and electricity running when they forget to top up.

However, Ofgem said the number of prepay customers repaying much larger bills was not decreasing fast enough. In particular, small and medium suppliers were not equipped to prevent debt build-up. Some of the debt is not the fault of the customer, such as inaccurate billing - where payments do not cover use - and problems with billing systems.

Ofgem said:

"All suppliers must be aware of their obligations, anticipate the challenges they may face from the start, and have adequate systems in place to support financially vulnerable customers"

Ofgem's report has found some improvements; it says the number of customers in debt to their supplier has fallen over the past year by 9% to 971,362 for gas customers, and by 3% to 1,195,635 for electricity customers.

The number of disconnections for debt also fell to 210, down from a peak of 8,300 a decade ago.

Why don't you compare energy suppliers and check whether you are paying more than you need to for your gas and electricity? Energylinx offer a free and impartial comparison and switching service either online or by calling 01259 220000.

Posted on October 20, 2017 at 09:56 AM

October 12, 2017

Energy switching numbers continue to rise

It has been another bumper month for customers switching energy suppliers as 550,000 households moved energy companies in September, up 46% on the same month in 2016.

Consumer engagement in the market is booming with more than four million customers switching energy supplier in 2017, so far.

Energy industry regulator, Ofgem, released new research into the energy industry and it showed that consumer engagement in the market has increased from 37% in 2015 to 41% in 2017. It isn't only households that have switched before that are switching again, as in the last 12 months a third of switchers that changed energy suppliers did so for the first time.

The new research also showed that nine in ten energy switchers were happy with the current process of changing energy suppliers and over two thirds were more likely to switch energy suppliers due to the commitments of a simple, speedy and safe switch promised by energy suppliers as part of the Energy Switch Guarantee.

Lawrence Slade, chief executive of Energy UK said:

"The energy market is rapidly transforming as competition continues to flourish and the numbers of consumers engaging in the energy market continues to grow. Over half a million consumers switching suppliers in the space of a month, shows the scale of the growing momentum.

"There are great savings to be made either by checking with your existing provider or by switching to one of over 50 suppliers in the market - So our advice to consumers is follow in four million footsteps and make sure you are on the best deal."

Winter is almost here. Compare energy suppliers and see what you could save on your utility bills either through the Energylinx website or by calling one of our advisors on 01259 220000.

Posted on October 12, 2017 at 01:12 PM

October 10, 2017

We're Hiring...

Energylinx is seeking a Microsoft Office whizz to join our team as an Assistant Pricing Analyst/Data Processor. The position will be based at our head office in Alloa.

The new team member will be instrumental in assisting in the day-to-day pricing operations of the business and helping the pricing team upload the latest energy price information into a central database. In addition, they'll provide pricing support to staff, customers and partnering organisations.

Job Type: Permanent
Hours: 35 hours per week. Flexible between 9am - 6pm Monday and Friday.
Benefits: The hourly rate is £9 per hour. You'll be entitled to 28 days holiday and have access to an employee benefits scheme run by Perkbox.

Main Duties will include:

* Receiving, converting and uploading energy supplier prices into a central database.
* Providing day to day assistance to the pricing team as directed by the Pricing Team Manager.
* Responding directly and promptly to supplier correspondence received in respect of submitted price matrix queries.
* Answering the telephone promptly, dealing with routine enquiries and taking appropriate messages
* Typing documents/reports, filing, developing and maintaining supplier records using Excel and Access software.
* Co-working with other pricing support and customer services staff
* General administrative assistance to the team
* All other such tasks as may be reasonably expected as instructed by the management team or Pricing Team Manager.

Requirements of Position:

* Good knowledge level of Microsoft Office products - particularly Microsoft Excel
* Normal hours of work 9am until 5:00pm Monday to Friday. However require to be able to work hours as required between the core hours of 9am until 6pm Monday to Friday
* Excellent interpersonal, organisational and communication skills

Personal Qualities

* An organised individual able to work to deadlines
* Proactive and ability to work on own initiative
* Team Player
* Attention to detail
* Organised - logical approach to work
* Tact and diplomacy
* Professional manner

Applications by email to marie.farmer@energylinx.com with the subject line: Assistant Pricing Analyst/Data Processor

Or you can send them by post to:

Energylinx Limited
The E Centre
Cooperage Way
Alloa
FK10 3LP

Closing Date: Friday 20th October 2017

Posted on October 10, 2017 at 02:04 PM

September 29, 2017

Ofgem is consulting on one-day energy switching

LifetimeStock-246610-L.jpgEnergy regulator, Ofgem, has revealed it's currently consulting to deliver 'next day switching' - in a bid to make it easier for consumers to move energy suppliers.

The new rules could mean when a customer requests a switch to a new energy supplier before 5pm, they could be moved to their new supplier the next day - the longest a switch would take is 5 days.

This is a significant improvement on the industry average which is 2-3 weeks and switching to certain energy suppliers can take up to 6 weeks!

Ofgem says this process "can be unreliable and slow", and that it's resulting in putting households off switching due to the perceived "hassle".

"Switching currently takes on average two to three weeks, which compared with other markets already looks slow and out-of-date given rising consumer expectations driven by new technology.

"In a competitive energy market, it is vital that consumers can be confident that they can easily and quickly change their energy supplier, or else they may choose not to do so."

Ofgem has now proposed the creation of a "Central Switching Service" which will enable customers to request a switch by 5pm and be with their new supplier by midnight the following working day. This timeline will be expected from energy suppliers but Ofgem will only regulate energy suppliers to complete the customers switch within 5 working days.

The reform package is expected to deliver net benefits worth between £169 million and £1 billion to consumers.

Wondering what you could save on your energy bills by switching supplier - wonder no more! On average our customers save £401.82*. We offer an online energy comparison service or you can call one of our advisors on 01259 220000.

*20% of all users over the last 60 days (31 Jul - 28 Sep) achieved a saving of at least £401.82

Posted on September 29, 2017 at 10:51 AM

September 21, 2017

E.ON is Saying Goodbye to their Standard Variable Tariff

E.ON has committed to replacing its standard variable tariff (SVT) with a fixed term tariff for any customers that have a smart meter installed. In addition, any SVT customer who already has a smart meter with E.ON will be offered a move to a replacement one-year fixed tariff.

Starting in early 2018 standard variable tariffs will no longer be the default option for people coming to the end of their existing tariff. Instead, customers will have the option to 'roll over' on to the latest version of a fixed term contract. Existing standard tariff customers who have a smart meter, or who have arranged to have one fitted, will move to a new fixed term tariff with the same 'roll over' option or, if they really don't want to, they will have the possibility to opt out and remain on an evergreen variable tariff.

The new one-year fixed tariff will have a price fixed for one year to give customers security. Like a standard variable tariff, this fixed term tariff will have no exit fee and customers are free to engage with the market as they see fit. In the same way as today, customers will be prompted to consider all E.ON's tariffs to choose a new tariff that best meets their needs.

Michael Lewis, CEO of E.ON UK:

"Standard variable tariffs have had their day. Tomorrow is about customers feeling free to engage with the market with tariffs that work for them."

"We believe standard variable tariffs have had their day. Tomorrow is about helping customers engage with the market with tariffs that work for them. We want to take action now to make that happen for our customers and we'll work with Ofgem and BEIS over the coming months to make this a reality.

"For us, smart meters are a key means to achieve this move because they represent a natural opportunity for engagement with our customers and the new technology opens up a world of more accurate billing and greater choice. We'll be ramping up our activity next year so we're able to start taking thousands of people off standard variable tariff each week - added to which, their smart future will begin with a price drop.

"However, this isn't only about smart metering customers. We'll also be working on options for classic meter customers joining us or coming to the end of fixed term tariffs. This is about increasing engagement with customers and having better conversations about what they need from their energy supplier, making sure they have the tools and the knowledge to choose a tariff that best suits their needs."

Interested in switching your energy supply to E.ON? Energylinx offer a free and impartial energy comparison and switching service. You can arrange a switch online or by calling one of our energy advisors on 01259 220000.

All current E.ON customers can register for a smart meter to be installed. They can also select from a range of tariffs such as a fixed term contract or the new Cap and Track tariff so they can see the benefits of a fixed product whilst waiting for a smart meter to be installed.

Posted on September 21, 2017 at 03:07 PM