August 29, 2018
There has been a victory for consumers today, as Ofgem orders British Gas to pay £2.65m. British Gas has paid the money directly to customers in refunds, compensation and redress.
The regulator found that British Gas had overcharged more than 94,000 customers who had switched to a different energy supplier and wrongly imposed exit fees on thousands of households.
Due to a system error, British Gas wrongly charged 94,211 customers its more expensive standard variable tariff rate after they decided to switch to a new energy supplier. Ofgem's investigation also found that British Gas provided 2.5m customers with incorrect terms and conditions, which stated that exit fees were payable.
Following Ofgem's findings, British Gas agreed to pay a further £244,770 in compensation to customers wrongly charged exit fees and the standard variable tariff and pay £1,050,229 into Ofgem's consumer redress fund.
Anthony Pygram, director of conduct and enforcement at Ofgem, said:
"British Gas failed its customers who were coming to the end of their fixed contracts and switched supplier by unfairly penalising them and applying charges in error. Many more customers could have been deterred from getting a better deal due to the incorrect terms and conditions.
"Ofgem put in place the switching window to help all customers switch before they are rolled onto their supplier's expensive default rate.
"Our enforcement action against British Gas sends a strong message to all suppliers that they must respect their customers' rights during the switching window and always treat customers fairly."
British Gas has since corrected its terms and conditions for customers to make clear they would not be charged exit fees during the switching window and changed its procedure for providing this information. It also agreed to appoint an external auditor to review the relevant policies and procedures.
A Centrica spokesman said:
"A system error led to a small proportion of customers being incorrectly charged. We've apologised to the customers affected. Those who were charged too much were promptly refunded as soon as we identified the issue and were paid an additional goodwill gesture.
"Some customers were provided with initial communications containing incorrect terms and conditions - but all other communications they received were correct."
Posted on August 29, 2018 at 08:29 AM
August 21, 2018
Tonik Energy has launched a new dual fuel energy tariff today (21/08/2018) called "2 Year Greenest Fixed".
Who is Tonik Energy
Tonik Energy is a renewable energy supplier who has the admirable goal of cutting energy bills by 50% by 2022. Tonik Energy plan do this by using smart technology to deliver affordable and sustainable energy to their customers' homes.
Tonik Energy is part of the Energy Switch Guarantee. This is a commitment that promises a speedy and safe switch from one energy supplier to another.
The product features of the new Tonik Energy price plan is as follows:
2 Year Greenest Fixed:
• 24 month Fixed Price tariff.
• Available for Dual fuel & Single Fuel Electricity; Unrestricted & Economy 7 metering.
• 100% renewable electricity + 10% green gas + offset the carbon dioxide emissions from the remaining 90% of fossil fuel gas used in the household - 'carbon offset'.
• No exit fees and 3% interest reward
2 Year Greenest Fixed is for sale on Energylinx. You can use our website to arrange a switch to one of these tariffs or call one of our lovely energy advisors on 01259 220000.
Posted on August 21, 2018 at 03:00 PM
August 7, 2018
Ofgem has increased its prepayment energy price cap due to rising wholesale prices. The regulator has said that as of October, its safeguard tariff will rise by £47 a year to £1,136 (based on average and typical use).
The prepayment price cap launched in April 2017 and was designed to protect the five million households who prepay for their energy from being overcharged. The price cap was initially set at £1,050 then lowered to £1,031 in October 2017, before being increased to £1,089 earlier this year.
Ofgem has stated that they are increasing the price cap due to rising oil prices which has led to an increase in wholesale gas prices.
Dermot Nolan, chief executive of Ofgem, said:
"Any price rise for customers is unfortunate. But while the level of the tariff will rise in October, these customers can be confident that this increase is justified and that their energy bill reflects the real cost of supplying gas and electricity. There are also better deals on the market for those who want to save even more money by switching."
2018 Energy Price Increases
The rise to the prepayment cap comes after a series of price increases from the energy suppliers over the summer, affecting millions of households.
All the "Big Six" energy suppliers have hiked energy prices this year; British Gas, EDF, E.ON, Npower, ScottishPower. So far this year a lot of smaller and mid-tier energy suppliers have also increased their energy prices including; Octopus, First Utility, Utility Warehouse and Co-operative Energy.
What does this mean for me?
If you are affected by the recent price hikes from the UK's biggest energy suppliers then our message to you is simple - it's time to compare energy suppliers.
Energylinx offers a free and impartial energy comparison and switching service. You can see what you could save on our website or by calling 0800 849 7077 and speaking to one of our energy advisors who will help you find the best energy prices for your home. Our call centre is open Monday to Friday 9am to 6pm and Saturday 9am to 3pm.
Posted on August 7, 2018 at 10:24 AM
July 27, 2018
At one point Iresa was the cheapest energy supplier on the market and thousands of savvy switchers moved to them to save money. They struggled to cope with the demands which was evident in their customer service, as they fast became the most complained about energy supplier.
The message from the energy regulator, Ofgem, as another energy supplier goes bust? Don't worry. Ofgem has told 100,000 Iresa customers that their energy supply will continue as normal and any outstanding credits will be protected.
Ofgem will appoint a new supplier to take on Iresa's customers and has urged the affected customers not to switch energy suppliers until a new energy supplier has been chosen.
Ofgem has also told Iresa customers to take a meter reading as soon as possible and wait until your new energy supplier contacts you individually.
Why did Iresa fail?
In March, Ofgem banned Iresa from taking on new customers after reports that their current customers faced unexpected direct debit increases, one-off payment requests for hundreds of pounds and suffered difficulty contacting Iresa.
This wasn't the first customer ban Ofgem had imposed on Iresa. In early 2016, Ofgem found that customers were having trouble getting in touch with the energy supplier and banned them from taking on any new customers until the issues were resolved.
As a result of their poor customer service, at the end of June Iresa came bottom of Citizens Advice's recent energy companies' customer service league table, with a record high of 9,000 complaints per 100,000 customers.
Iresa customer? Don't panic
The important thing now is for Iresa customers to stay still and make a note of their current meter readings.
Ofgem will appoint a new supplier who will honour and protect any credit balances. If you are not happy with your new supplier once you have spoken to them, then you are free to arrange a switch to a new supplier.
Update 31st July 2018
Ofgem appointed Octopus Energy to take on Iresa's customers after they ceased trading. If you have any questions about this, you can find out more on the Ofgem website.
Energylinx offers a free and impartial energy comparison and switching service. You can do a comparison on our website or you can call one of our advisors on 0800 849 7077. We are open Monday to Friday 9am - 6pm and Saturday 9am - 3pm.
Posted on July 27, 2018 at 01:10 PM
July 18, 2018
During June, just under half a million (481,677) customers switched electricity supplier, with nearly half of these (46%) moving to small or mid-tier providers from one of the "Big Six" suppliers.
Figures from Energy UK show that a whopping 222,036 customers switched to small and mid-tier energy suppliers in June - the highest number ever recorded in a month.
Switching numbers continue to go up with 19% more customers changing energy supplier last month (481,677) compared to June 2017 (404,173).
2018 has seen more than 2.7 million customers switching energy supplier - more than this point in 2017 when 2.6 million customers had switched. 2017 finished a record breaking year with 5.5 million households moving energy suppliers.
Confidence in energy switching is also soaring - with nine in 10 saying that they are happy with the process according to latest research from the Energy Switch Guarantee, an industry initiative to provide customers with extra confidence in switching.
Lawrence Slade, chief executive of Energy UK said:
"The record numbers switching to small and mid-tier suppliers show that more and more customers are taking advantage of the ever-growing competition and choice out there. And, with suppliers of all sizes facing increasing cost pressures, which went up by nearly 15% over the last year according to Ofgem, it's a particularly good time to check you're on the best deal and consider ones that could fix your bills for the next year and beyond.
"It only takes a few minutes to either check with your own supplier or to look at what's on offer from nearly 70 competing suppliers in the market. With the Energy Switch Guarantee in place consumers should feel even more confident that switching will be simple, speedy and safe."
Wondering if you are paying too much for your energy? We provide a free and impartial energy comparison and switching service. You can either do this online or by calling one of our advisors on 0800 849 7077. The team are available Monday to Friday 9am - 6pm and Saturday 9am - 3pm.
Posted on July 18, 2018 at 01:31 PM
July 11, 2018
This job advert is now closed. If you would like us to consider you for any future positions, please send your CV to firstname.lastname@example.org.
Are you a bright spark who is charged, switched-on and ready to go? Are you tired of putting your career on the back burner? Perhaps this is your lightbulb moment and you are finally looking to join team Energylinx.
If you are looking for your next move or looking to start a career in the FinTech world and don't mind the odd cheesy pun... then why not check out our latest role as Energy Advisor?
Who we are
We are a leading energy comparison and switching specialist and have commercial relationships with more UK energy suppliers than any other comparison provider: 69 (domestic energy) and 40 (business energy) to be exact - wowzers!
We are a trusted provider of energy comparison services to some of the UK's best-known consumer organisations, including Which? and Citizens Advice Bureau. We also operate a market-leading white-label proposition, with over 200 active affiliates promoting our service to their audiences.
We were recently acquired by the GoCompare.com Group plc who own two other FinTech brands; leading price comparison site, GoCompare.com and online voucher code business, MyVoucherCodes.co.uk. The Group is also an investor in Souqalmal.com, the leading comparison business in the Middle East; and in promising fintech start up MortageGym, the mortgage robo-advisor.
Being part of a larger Group comes with its benefits and greater potential for future opportunities. Pretty impressive stuff even if we do say so ourselves.
As Energy Advisor you will be responsible for answering inbound calls advising our customers. We recognise that sometimes our customers need help and it will be your job to help them through the process of comparing and switching energy suppliers. It really is as simple as that.
Skills and experience
It would obviously be super useful if you have previously worked in an inbound call centre environment and have a knowledge of the energy market but it isn't a necessity. So long as you have the right attitude and are willing to learn then you are already half of the way there to becoming a fully-fledged EnergyLinxer.
Good communication skills, ability to use various operating systems and attention to detail are also going to be pretty handy for this role.
The small print
The role is full-time (37.5) per week based at our head office situated in Alloa.
We do operate 6 days a week and whilst you won't be working 6 days a week, we do want you to be aware that you will be required to work some Saturdays.
As part of the application you will need to complete a Disclosure Scotland Check.
How to apply
The GoCompare Group embraces diversity and truly believe in equal opportunities for all. We believe that inclusion and diversity increases creativity, delivers innovation, improves performance and better serves our customers.
We truly believe in the ethos that companies with greater diversity perform better than those without. It is for these reasons that all qualified applicants will be considered for employment regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background or any other characteristic for that matter that doesn't relate to your ability to perform the role.
If you think you fit the bill and want to join the team, please send a copy of your CV to email@example.com.
Posted on July 11, 2018 at 08:54 AM
June 14, 2018
Energylinx and Energylinx for Business have some very exciting news...
We will be an arm's length subsidiary of the GoCo Group, working from our Alloa location.
GoCompare is committed to helping us enhance our services so it will continue to be business as usual - with the added benefit of the technical and commercial expertise that GoCompare will provide.
Ken Geddes, CEO of Energylinx, said:
"I'm proud of what we've achieved at Energylinx in the 15 years since we launched. During that time, the energy market has gone through significant changes, and today consumers are faced with more choice than ever before.
"GoCompare has been a trailblazer in the use of technology to simplify choices and help people save time and money, and I'm excited to be working with them to help even more people switch to better energy deals."
Matthew Crummack, CEO of GoCompare, said:
"We are pleased to announce this acquisition, which marks yet another significant milestone for the Group as we continue to build services that work for both our customers and partners. Energylinx has an excellent reputation in the industry among energy suppliers and those who use its white-label services, and we will leverage our strong brand, tech and product capabilities to expand its reach and impact to help save even more people time and money.
"I am looking forward to welcoming Ken and the rest of the Energylinx team to the Group, and to working together to reduce hassle in the energy switching market."
Pictured from left to right; Wynne Evans (The GoCompare Man), Ken Geddes (CEO and Founder of Energylinx) and Matthew Crummack (CEO of GoCompare).
Posted on June 14, 2018 at 08:45 AM
June 12, 2018
Energylinx is thrilled to announce that we are now selling USIO energy through our energy comparison and switching platforms.
Who is USIO Energy?
USIO is a new UK energy company that promises to treat their customers as individuals.
USIO's unique selling point is that they are the only energy company that is taking advantage of new regulations that allow energy suppliers to buy energy in 30-min intervals to match their customer's lifestyle. It's an innovative approach, as other energy suppliers buy energy according to a 20-year-old average profile.
USIO has a UK based customer support team.
Smart Green 0.6
The USIO tariff that Energylinx is currently selling is Smart Green 0.6.
A summary of the tariff is below
• No exit fees apply.
• Customers must pay be direct debit and manage their account online using their online customer portal.
• This is a variable tariff, so the prices can change. USIO would advise you of this.
• For this tariff you must not have a smart meter already installed. However, as all USIO tariffs are smart they will need to install a smart meter in your home. You must agree to arrange for an installation. Do not worry the costs of doing so are already included in your tariff. No more need to send them your meter readings!
• Over time, USIO will learn about your lifestyle and will inform you if they believe they can save you more.
If you would like to find out about switching to USIO's Smart Green 0.6 and how much it would cost, you can do it through the Energylinx website or by calling one of our friendly advisors on 0800 849 7077.
Posted on June 12, 2018 at 10:21 AM
June 7, 2018
Millions of UK households are about to be hit with more expensive energy bills, as all of the "Big Six" Energy Suppliers have increased energy prices.
If you are one of the customers affected, now really is the best time to compare and switch energy suppliers.
SSE was the last of the "Big Six" to announce a price increase. SSE's was also the highest price increase - £76 on average per year. The energy price hike will affect over 2 million of their customers.
Despite SSE customers being hit with the biggest price increase, over one million customers on Npower standard variable tariff are paying the most for their energy. Npower's price hike is made up of a 4.4% rise in gas prices and a 6.2% increase in electricity - it will see a typical dual fuel gas and electricity annual bill climb to £1,230.
Some 4.1 million British Gas customer's energy prices went up on 29th of May. Affected customers are now paying an average of 5.5% more - adding £60 to bills. The move was branded as "unjustified" by the government when it was announced.
On June 1st, Scottish Power increased energy prices by 5.5% - or £63 on average - for nearly one million households.
EDF has a 2.7% - or £16 - electricity price rise coming into effect today (7th June) for 1.2 million customers.
E.ON increased their energy prices on the 19th April by 4.2%, adding an average £50 a year.
All price increases affect the supplier's standard variable tariff only.
Are you on your energy supplier's standard variable tariff? If you are then Energylinx can save you money on your energy bill. You can do a comparison online or by calling one of our expert advisors who will help find you the cheapest deal. The number to call is 0800 849 7077. On average our customers save £346* on their energy bills.
*20% of all users over the last 60 days (8 Apr - 6 Jun) achieved a saving of at least £346.66
Posted on June 7, 2018 at 02:03 PM
May 30, 2018
SSE is to increase energy prices for customers on its standard variable tariff from July 11th - a typical dual fuel bill will rise by an average of 6.7% (£76) a year.
SSE is the last of the 'Big Six' energy suppliers to announce an increase in energy prices, affecting 2.36 million customers. Gas prices will rise 5.7% and electricity by 7.7%.
SSE said it will also be removing its £6 per fuel, per year paperless billing discount from 11 July 2018.
Customers who are on fixed-price tariffs, have a prepayment meter, or are on the vulnerable customer safeguard tariff will not be affected.
Stephen Forbes, chief commercial officer at SSE Energy Services, said:
"We deeply regret having to raise prices and have worked hard to withstand the increasing costs that are largely outside our control by reducing our own internal costs. However, as we've seen with recent adjustments to Ofgem's price caps, the cost of supplying energy is increasing and this ultimately impacts the prices we're able to offer customers.
Increasing energy prices is always a last resort. However, sustained increases in the cost of supplying energy, principally from higher wholesale energy prices and the cost of delivering government policy initiatives designed to modernise and decarbonise Britain's energy system, must eventually be reflected in prices."
At the end of May, 100 fixed term energy tariffs with suppliers including First Utility, ScottishPower, Toto, E.ON, and Npower will come to an end. Customers on these will usually be moved to their energy supplier's standard variable tariff and they are the most expensive.
All of the 'Big Six' energy suppliers have announced energy price increase for customers on standard tariffs, now really is the time to compare energy suppliers and find the best energy deal for your home.
Energylinx offers a free and impartial comparison and switching service. You can do a comparison on our website or by calling one of our energy advisors on 0800 849 7077 and they will help you find the cheapest energy tariff. Our team is available to help you Monday to Friday 9am - 6pm and Saturday 9am - 3pm.
Posted on May 30, 2018 at 09:05 AM