Energylinx News

July 2018 Monthly Archive

July 27, 2018

Iresa has ceased trading

At one point Iresa was the cheapest energy supplier on the market and thousands of savvy switchers moved to them to save money. They struggled to cope with the demands which was evident in their customer service, as they fast became the most complained about energy supplier.

The message from the energy regulator, Ofgem, as another energy supplier goes bust? Don't worry. Ofgem has told 100,000 Iresa customers that their energy supply will continue as normal and any outstanding credits will be protected.

Ofgem will appoint a new supplier to take on Iresa's customers and has urged the affected customers not to switch energy suppliers until a new energy supplier has been chosen.

Ofgem has also told Iresa customers to take a meter reading as soon as possible and wait until your new energy supplier contacts you individually.

Why did Iresa fail?

In March, Ofgem banned Iresa from taking on new customers after reports that their current customers faced unexpected direct debit increases, one-off payment requests for hundreds of pounds and suffered difficulty contacting Iresa.

This wasn't the first customer ban Ofgem had imposed on Iresa. In early 2016, Ofgem found that customers were having trouble getting in touch with the energy supplier and banned them from taking on any new customers until the issues were resolved.

As a result of their poor customer service, at the end of June Iresa came bottom of Citizens Advice's recent energy companies' customer service league table, with a record high of 9,000 complaints per 100,000 customers.

Iresa customer? Don't panic

The important thing now is for Iresa customers to stay still and make a note of their current meter readings.

Ofgem will appoint a new supplier who will honour and protect any credit balances. If you are not happy with your new supplier once you have spoken to them, then you are free to arrange a switch to a new supplier.

Update 31st July 2018

Ofgem appointed Octopus Energy to take on Iresa's customers after they ceased trading. If you have any questions about this, you can find out more on the Ofgem website.

Energylinx offers a free and impartial energy comparison and switching service. You can do a comparison on our website or you can call one of our advisors on 0800 849 7077. We are open Monday to Friday 9am - 6pm and Saturday 9am - 3pm.

Posted on July 27, 2018 at 01:10 PM

July 18, 2018

Record amount of households are moving to smaller energy suppliers

During June, just under half a million (481,677) customers switched electricity supplier, with nearly half of these (46%) moving to small or mid-tier providers from one of the "Big Six" suppliers.

Figures from Energy UK show that a whopping 222,036 customers switched to small and mid-tier energy suppliers in June - the highest number ever recorded in a month.

Switching numbers continue to go up with 19% more customers changing energy supplier last month (481,677) compared to June 2017 (404,173).

2018 has seen more than 2.7 million customers switching energy supplier - more than this point in 2017 when 2.6 million customers had switched. 2017 finished a record breaking year with 5.5 million households moving energy suppliers.
Confidence in energy switching is also soaring - with nine in 10 saying that they are happy with the process according to latest research from the Energy Switch Guarantee, an industry initiative to provide customers with extra confidence in switching.

Lawrence Slade, chief executive of Energy UK said:

"The record numbers switching to small and mid-tier suppliers show that more and more customers are taking advantage of the ever-growing competition and choice out there. And, with suppliers of all sizes facing increasing cost pressures, which went up by nearly 15% over the last year according to Ofgem, it's a particularly good time to check you're on the best deal and consider ones that could fix your bills for the next year and beyond.

"It only takes a few minutes to either check with your own supplier or to look at what's on offer from nearly 70 competing suppliers in the market. With the Energy Switch Guarantee in place consumers should feel even more confident that switching will be simple, speedy and safe."

Wondering if you are paying too much for your energy? We provide a free and impartial energy comparison and switching service. You can either do this online or by calling one of our advisors on 0800 849 7077. The team are available Monday to Friday 9am - 6pm and Saturday 9am - 3pm.

Posted on July 18, 2018 at 01:31 PM

July 11, 2018

Energy Adviser Wanted

This job advert is now closed. If you would like us to consider you for any future positions, please send your CV to vacancies@energylinx.com.

Are you a bright spark who is charged, switched-on and ready to go? Are you tired of putting your career on the back burner? Perhaps this is your lightbulb moment and you are finally looking to join team Energylinx.

If you are looking for your next move or looking to start a career in the FinTech world and don't mind the odd cheesy pun... then why not check out our latest role as Energy Advisor?

Who we are

We are a leading energy comparison and switching specialist and have commercial relationships with more UK energy suppliers than any other comparison provider: 69 (domestic energy) and 40 (business energy) to be exact - wowzers!

We are a trusted provider of energy comparison services to some of the UK's best-known consumer organisations, including Which? and Citizens Advice Bureau. We also operate a market-leading white-label proposition, with over 200 active affiliates promoting our service to their audiences.

We were recently acquired by the GoCompare.com Group plc who own two other FinTech brands; leading price comparison site, GoCompare.com and online voucher code business, MyVoucherCodes.co.uk. The Group is also an investor in Souqalmal.com, the leading comparison business in the Middle East; and in promising fintech start up MortageGym, the mortgage robo-advisor.

Being part of a larger Group comes with its benefits and greater potential for future opportunities. Pretty impressive stuff even if we do say so ourselves.

The job

As Energy Advisor you will be responsible for answering inbound calls advising our customers. We recognise that sometimes our customers need help and it will be your job to help them through the process of comparing and switching energy suppliers. It really is as simple as that.

Skills and experience

It would obviously be super useful if you have previously worked in an inbound call centre environment and have a knowledge of the energy market but it isn't a necessity. So long as you have the right attitude and are willing to learn then you are already half of the way there to becoming a fully-fledged EnergyLinxer.

Good communication skills, ability to use various operating systems and attention to detail are also going to be pretty handy for this role.

The small print

The role is full-time (37.5) per week based at our head office situated in Alloa.

We do operate 6 days a week and whilst you won't be working 6 days a week, we do want you to be aware that you will be required to work some Saturdays.

As part of the application you will need to complete a Disclosure Scotland Check.

How to apply

The GoCompare Group embraces diversity and truly believe in equal opportunities for all. We believe that inclusion and diversity increases creativity, delivers innovation, improves performance and better serves our customers.

We truly believe in the ethos that companies with greater diversity perform better than those without. It is for these reasons that all qualified applicants will be considered for employment regardless of age, race, religion, genetic information, sexual orientation, gender identity, parental status, disability, educational background or any other characteristic for that matter that doesn't relate to your ability to perform the role.

If you think you fit the bill and want to join the team, please send a copy of your CV to vacancies@energylinx.com.

Posted on July 11, 2018 at 08:54 AM