Energylinx News

March 21, 2018

New survey reveals the energy suppliers that are the hardest to leave

On the back of a record-breaking month for energy switches, consumer association Which? surveyed over 8,000 energy customers to reveal the energy suppliers that are the easiest - and hardest - to switch away from.

Easiest Energy Suppliers to Leave

The energy suppliers that made it easiest to switch away from were Sainsbury's Energy and SSE. 92% of respondents rated their switch from them as easy or very easy.

Arranging a switch from British Gas to First Utility was rated the easiest switch overall, with 97% saying their switch was easy or very easy.

Trickiest Energy Suppliers to Leave

Of the 11 large energy suppliers, Co-operative Energy, First Utility, GB Energy and Ovo Energy make it the trickiest to leave. At least 6% of customers that switched from one of these energy suppliers said they found it difficult or very difficult to leave them.

Overall, the trickiest transfer was from EDF Energy to Npower. A fifth of customers who made this switch rated it difficult or very difficult. British Gas or Eon to Npower were the next trickiest switches (8% and 9% found it difficult to move between these firms, respectively).

The Which? survey doesn't provide information about which energy supplier caused the delays with the switch.

How to switch energy supplier hassle-free

If you are considering switching energy suppliers then Which? has provided some simple tips to make sure your energy switch is hassle-free:

1. Use your actual energy consumption (in kWh) to get the most accurate quote when you compare energy prices. To find this use your annual statement or latest bill.

2. Choose an energy supplier that is part of the Energy Switch Guarantee for a speedier, safer energy switch - these companies promise to complete your move within 21 days. Currently the following energy suppliers are signed up to the Energy Switch Guarantee: Utility Warehouse, OVO Energy, Fairer Power, Peterborough Energy, Southend Energy, Energy SW, M&S Energy, SSE, Enstroga, Pure Planet, ScottishPower, Octopus, Ecotricity, First Utility Tonik Energy, EDF Energy, Bulb, Sainsbury's Energy, British Gas, E.ON, Npower, Flow Energy and So Energy.

3. Regularly submit meter readings to your old and new energy suppliers to keep your bills accurate. If you're in debt, arrange with your old supplier how you will pay (if you pay by direct debit it may be able to take the amount owing automatically).

You can arrange an energy switch with Which? Switch online or by calling an energy advisor on 01259 220235. Which? Switch will compare the whole market to find the cheapest energy deal.

Posted on March 21, 2018 at 10:50 AM