Energylinx News

March 29, 2018

Citizens Advice reveals best and worst energy supplier rankings

Cheaper energy bills are great but they aren't the only reason to consider switching energy suppliers. It might suit you better to be with an energy supplier that is easy to contact and has excellent customer service.

Every 3 months, Citizens Advice compare energy suppliers across 5 different categories and rank how good their customer service is. Citizens Advice then score each supplier out of 5. The categories they rank are; Complaints, Ease of Contact, Bill Clarity, Ease of Switching and if the energy supplier takes part in the Switch Guarantee.

In the period from October to December 2017, So Energy came in at number one with 4.7 stars, followed by Bulb Energy and Octopus Energy.

Economy Energy, a medium-sized supplier that was set up in 2012, came bottom of Citizens Advice's energy star rating system, scoring 1.2 stars out of a possible five for customer service.

Energy Supplier Rating for October -- December 2017

Energy Supplier Rating October - December 2017.jpg
Source: Citizens Advice

The table only includes suppliers that Citizens Advice can rate across the board. For example, for some smaller suppliers Citizens Advice only have data about billing.

If you are looking to switch energy suppliers, Energylinx has made it easy. We can compare the market to find the best deal for your home. You can do this online or by calling our lovely energy advisors on 01259 220000.

Posted on March 29, 2018 at 03:23 PM