February 21, 2018
Ofgem has launched an investigation into UK gas and electricity supplier Iresa over its treatment of customers.
The energy regulator will look into the Nottingham-based firm's customer service processes to determine whether the firm treated customers fairly in their call-handling and complaints process.
It will also examine whether Iresa gave adequate notice to customers facing financial difficulty that debt repayments were being taken out of their bank accounts.
Customers have complained about their struggles to get in touch with the company on different social networks.
Citizens Advice raised concerns with Ofgem over the high level of complaints against Iresa and the consumer association, Which?, reported concerns they had about Iresa at the end of January. At the time Which? said that they had received a high volume of reports from Iresa customers who were facing a surprise direct debit increase or a one-off payment of hundreds of pounds.
Iresa stopped taking new customers temporarily in early 2016, after Ofgem found that customers were having trouble getting in touch with the energy provider.
Energylinx would like to invite all unhappy Iresa customers to use our platform to see what other options are available to you. You can compare energy suppliers online or by calling one of our lovely energy advisors on 01259 220000.
Posted on February 21, 2018 at 02:19 PM