Energylinx News

January 8, 2018

Priority Service Register

Did you know that energy companies provide help and support for vulnerable customers, especially the elderly and those on key benefits?

Priority Service Register

Energy Suppliers maintain a register of customers who are pensioners, disabled or chronically sick and/or have a hearing or visual impairment. These customers are given priority when reconnecting supply after or during a supply outage. Households on Priority Services Register (PSR) are offered other means of non-financial support including free gas safety checks, free quarterly meter readings and energy advice.

If you experience difficulty dealing with your energy supply, then you might be able to sign up to the PSR.
Customers can register for priority services if they are considered 'vulnerable' by their energy network.

This can apply to lots of different situations - for example if you:

• are disabled or seriously ill
• are recovering from an injury
• have mental health problems
• don't speak or read English well
• have children under 5 or are pregnant
• have reached your State Pension age

If you are in a situation that isn't listed above then you might still be able to sign up for priority services if you find it hard to deal with your energy supply.

If you think that you qualify to be on the PSR then you need to contact your energy network and fill in a signup form. Your energy network is the company that manages the electricity meters in your area, not the company you get bills from. If you are not sure who your energy network is then there is a useful tool on The Power Cut 105 website - enter your postcode and it will tell you the company to contact.

Anyone who is worried about paying their bill or managing their energy use should contact their energy supplier directly.

Posted on January 8, 2018 at 03:53 PM