Energylinx News

January 2018 Monthly Archive

January 31, 2018

Green Star Energy take over Future Energy's customers

A new energy supplier has been found for customers of Future Energy.

Energy regulator, Ofgem, appointed Green Star Energy to take on roughly 10,000 domestic customers after Future Energy ceased trading on the 25th of January 2018.

Green Star Energy will offer Future Energy's customers their energy at the same cost that they were previously paying.

Green Star Energy will also honour all outstanding credit balances including money owed to both current and former customers.

All Future Energy customers will be contacted by Green Star Energy by 6th February.

Neil Barnes from Ofgem said:

"Our advice for customers of Future Energy is to wait until Green Star Energy contacts you.

"They will give you more information about the tariff you are on, and about your credit balance.

"Then you can shop around for a better deal if you wish to."

If you were a Future Energy customer you can use Energylinx to find a new deal. You can arrange a switch on our website or by calling one of our lovely (and knowledgeable) advisors on 01259 220000.

Posted on January 31, 2018 at 01:40 PM

January 30, 2018

Energy suppliers accused of forcing smart meters on customers

Citizens Advice has reported complaints from customers who feel harassed from energy suppliers wanting them to install a smart meter. Citizens Advice, which runs the Chartered Trading Standards Institute (CTSI) has claimed customers have received a large volume of texts, emails, letter and phone calls from energy suppliers asking them to put a smart meter in their home.

Issues seen by the CTSI include households being given 'deemed appointments' - where suppliers say they're coming to install smart meters without giving consumers a chance to opt out. Other complaints include communications about smart meters failing to mention that customers are under no obligation to have smart meters installed as they're not compulsory.

As a result of the increased amount of complaints, the CTSI has written to Energy UK asking them to remind energy suppliers to make clear in customers communications that smart meter installation is not obligatory.

Victoria MacGregor, director of energy at Citizens Advice:

"We are concerned that some companies are using aggressive sales practices to install smart meters. People have come to Citizens Advice for help because their energy supplier has said they'll force entry to install a smart meter, or told them that they are required to have one.

"Smart meters are not compulsory and customers shouldn't feel pressured to have one installed if they don't want one.

"We appreciate that suppliers are under pressure to install more smart meters but they have a responsibility to act reasonably towards their consumers and not to use misleading or aggressive sales practices."

Smart meters can be a helpful tool for our customers to keep on top of energy bills and show how much energy they're using. It gives a clear indication of how much it's costing in pounds & pence.

The government currently has a goal of offering 53 million smart meters to every UK household, and certain businesses, by 2020. It is thought that 8 million smart meters have been installed since the government started the roll-out in 2016.

Posted on January 30, 2018 at 04:04 PM

January 25, 2018

Future Energy Cease Trading

Important News for Future Energy Customers:

As of 25/01/2018 Future Energy has ceased to trade. Energy regulator, Ofgem, is appointing a new energy supplier for its customers. Customers of Future Energy are urged not to worry, their energy supply is secure and credit balances are protected.

Ofgem's advice is not to switch energy supplier yet, but to sit tight and wait until the new supplier has been appointed by Ofgem. This will help make sure that the process of handing customers over to a new supplier and honouring credit balances, is as hassle-free for customers as possible. Then customers will be free to move to whoever they choose.

Future Energy customers can find support and advice from Ofgem. Or alternatively, if they need additional support they can call Citizens Advice on 03454 04 05 06.

Posted on January 25, 2018 at 04:50 PM

January 22, 2018

Not switched energy suppliers in the last 6 years? You've overpaid by £1500

Failing to switch energy suppliers may have cost millions of UK households more than £1,500 each over the past six years. Ofgem figures show that more than a third (35%) of UK households - or nine million - did not change gas or electricity provider between 2012 and 2017.

UK Households save on average £300 a year by switching energy supplier - equivalent to more than a month's worth of food shopping. Despite the possibility of a considerable saving, one third of people (33%) say they do not see the point of switching because they believe all suppliers are the same, a YouGov poll for the Big Energy Saving Week campaign found.

The YouGov survey also found that 65% of people would read reviews when planning to spend £1,000 on a purchase, but just 16% read any reviews about their new energy supplier or tariff when they last switched.

The research is part of the Big Energy Saving Week, led by campaigners to help customers to cut energy bills and raise awareness of the financial support UK households are entitled to.

Led by the Energy Saving Trust, Citizens Advice and the Department for Business, Energy and Industrial Strategy (BEIS) aims to help households lower their spending on energy.

Citizens Advice is hosting local events across the country to help people compare energy prices and will be promoting its own impartial online comparison tool that compare the whole market to find the cheapest deal.

Citizens Advice chief executive Gillian Guy said: "Checking your energy tariff and switching to a cheaper deal is one of the quickest and easiest ways to cut your bills.

"We know people who stay with the same energy supplier often pay hundreds of pounds more a year for the same gas and electricity. It is too often the most vulnerable and those with the lowest incomes who pay the highest prices for their energy."

Philip Sellwood, the Energy Saving Trust's chief executive, said:

"The difference between the average standard variable tariff and the cheapest deal on the market is significant, but millions of households still aren't accessing these savings.

"To put that into context, switching this year could save you up to £300 - equivalent to more than a month's worth of food shopping.

"In other words, if you haven't switched for six years, you've missed out on more than six months of food shopping."

Energylinx offers a free and impartial energy comparison and switching service. You can decide whether to compare the whole market or just suppliers that we can switch you to. It's easy to arrange a transfer online but if you would rather speak to one of our advisors, you can do this by calling 01259 220000.

Posted on January 22, 2018 at 12:13 PM

January 16, 2018

Power Cut Advice

A Met Office yellow warning of snow and ice has been in place since Monday evening, after an icy front arrived from the Atlantic. In some areas the weather warning has been upgraded to Amber meaning an increased likelihood of the weather affecting people who live in those areas.

Weather phenomenon, Thundersnow, has also been forecast, with a warning that power supplies and mobile phone coverage may be affected.

So, what do you do if you experience a power cut? Here is our handy guide:

Power Cut Kit

A torch - it's much safer than using the candles.
A battery-powered or wind-up radio (useful for keeping with relevant local news).
Keep a blanket and warm clothing handy, and fill a vacuum flask or hot water bottle.
Keep your cupboard stocked with food and drink that doesn't require electricity to prepare it.
If you think there is a chance of a power cut then keep your mobile phone and laptop fully charged.

What to do During a Power Cut

Wrap up warm.
Switch off all electrical appliances that shouldn't be left unattended, ready for when the power comes back on.
Leave a light on so you know when the power outage has been resolved.
If it is safe to do so, check to see if your neighbors are okay.
Check your network operator's website or social media channels for updates. If you don't know your network operator, you will find it by clicking here.
Call 105 to report the power cut or get an update.

105 is the nationwide number that will put you through to your local electricity network operator - the company that manages the cables, wires and sub-station that bring electricity into your home.

You can also call 105 if you spot damage to electricity power lines and sub-stations that could put you or someone else in danger. If there's a serious immediate risk call the emergency services too.

105 is a free service for people in England, Scotland and Wales and you can call the number from most landlines and mobile phones. It doesn't matter who your energy supplier is - anyone can call 105.

Posted on January 16, 2018 at 12:29 PM

January 12, 2018

Record 5.5m UK households switched energy supplier in 2017

The latest figures released by Energy UK show that a record 5.5 million households switched energy supplier last year - a 15% increase on 2016.

A total of 5,534,472 customers switched to a better energy deal during 2017 - the highest number that Energy UK has ever recorded.

In 10 months of the year, over 400,000 customers switched. Although it isn't monitored, it is thought that millions of additional customers will have also switched to a better deal with their existing energy supplier.
Competition in the energy market has intensified, with more than 60 energy companies to choose from. 28% of energy switches last year moved to small or mid-tier energy suppliers. The rest of the switches went to one of the "Big Six"; British Gas, E.ON, EDF, Npower, ScottishPower or SSE.

About 12 million households are believed to be still on expensive uncapped standard variable tariffs (SVTs), despite a report from the Competition and Markets Authority which warned in 2016 that they were contributing to £1.4 billion in excess profits to energy companies. The industry is looking at ways to encourage the most 'sticky' of customers to switch to better energy deals.

Lawrence Slade, chief executive of Energy UK said:

"It is tremendous to see switching surpassing all expectations during 2017. Every year more and more customers are seeking out a better deal and potentially saving themselves hundreds of pounds a year. With nearly 60 suppliers to choose from, the market is more competitive than ever before and the Energy Switch Guarantee provides consumers with extra reassurance that switching supplier will be simple, speedy and safe."

"I would encourage all customers to spend a few minutes checking the deal they are on. You could save a lot of money on your current energy bill - whether it be with a new supplier or your existing provider."

Energylinx would like to invite everyone to compare energy tariffs and see how much they could save by switching. It's quick, easy and won't cost you a penny. You can either do it on our website or by calling 01259 220000

Posted on January 12, 2018 at 11:24 AM

January 8, 2018

Priority Service Register

Did you know that energy companies provide help and support for vulnerable customers, especially the elderly and those on key benefits?

Priority Service Register

Energy Suppliers maintain a register of customers who are pensioners, disabled or chronically sick and/or have a hearing or visual impairment. These customers are given priority when reconnecting supply after or during a supply outage. Households on Priority Services Register (PSR) are offered other means of non-financial support including free gas safety checks, free quarterly meter readings and energy advice.

If you experience difficulty dealing with your energy supply, then you might be able to sign up to the PSR.
Customers can register for priority services if they are considered 'vulnerable' by their energy network.

This can apply to lots of different situations - for example if you:

• are disabled or seriously ill
• are recovering from an injury
• have mental health problems
• don't speak or read English well
• have children under 5 or are pregnant
• have reached your State Pension age

If you are in a situation that isn't listed above then you might still be able to sign up for priority services if you find it hard to deal with your energy supply.

If you think that you qualify to be on the PSR then you need to contact your energy network and fill in a signup form. Your energy network is the company that manages the electricity meters in your area, not the company you get bills from. If you are not sure who your energy network is then there is a useful tool on The Power Cut 105 website - enter your postcode and it will tell you the company to contact.

Anyone who is worried about paying their bill or managing their energy use should contact their energy supplier directly.

Posted on January 8, 2018 at 03:53 PM

January 3, 2018

Make a New Year's Resolution you can stick to...

Make 2018 the year you create time to switch energy suppliers. It only takes a few minutes and could save you a small fortune on your energy bills.

Over five million customers switched energy supplier in 2017, topping 2016's figure. Despite a record-breaking year, research released last month by energy regulator, Ofgem, revealed that 57% of UK households are on their energy suppliers' standard variable tariff (SVTs).

An energy suppliers SVT tends to their most expensive tariff and customers on an SVT could be overpaying on their energy bills by as much as £300 a year.

Energylinx offers an impartial online energy comparison and switching service. If you are not sure where to start then you can also call our advisors on 01259 220000 and they will discuss your options with you.

On average our customers save £329.48*. See what you could save today.

*20% of all users over the last 60 days (4 Nov - 2 Jan) achieved a saving of at least £329.48

Posted on January 3, 2018 at 03:19 PM