June 6, 2017
The Billing code results today showed that energy suppliers are delivering more accurate bills for millions of UK consumers.
The Billing Code, an initiative established in 2006 by Energy UK to drive more accurate domestic billing, has recorded year-on-year progress. Suppliers are measured against five criteria: switching, meter reading, energy bills and statements, payment and refunds and back billing.
Following an independent audit by PWC, today's Billing Code results have seen one supplier attain the highest gold award, meaning they are fully compliant with all areas of the code, while three others achieved silver and one bronze.
Gold: EDF Energy
Silver: British Gas, E.ON, ScottishPower
Tina Tietjen, Independent Chair of the Billing Code said:
"This year has been a fantastic year for the Code. As well as gaining a new member, we've seen one supplier achieve an award for the first time. Given the rigour of the audit process, maintaining the highest award is challenging and although we've had the best overall results, only one supplier was able to retain the Gold from last year.
"Together the Billing Code members send out more than 200 million bills each year and I'm delighted that they have risen to the challenge of improving processes. In terms of taking control and keeping costs down, clear and accurate information about energy use benefits customers enormously."
Posted on June 6, 2017 at 03:28 PM