November 29, 2016
The Co-operative Energy has today written out to all customers of GB Enegy to advise them that with effect from the 30th November that reached an agreement with GB Energy and Ofgem to take over responsibility for customer's energy accounts, and are reassuring customers that they will have continuity of supply
They have confirmed that they will honour current contracts and price until it is due to expire.
They have promised to contact customers before their tariff expires advising them what they need to do at that point.
Customer services will continue to be provided by the same GB Energy teams who will be using the same systems. This should hep reduce any disruption to the level of service that they wish to offer. To that end they are increasing the number of customer services advisors.
And, finally they have stated We are developing more detailed plans, working closely with Ofgem, and we will contact you again before 15th December 2016 with an update on our progress.
Energylinx will be providng regular updates as we know more.
In the meantime if you wish to see how good Co-operative Energy tariffs are compared with GB Energy please use our 100% impartial energy price comparison. Remembering though that Co-Operative Energy have confirmed that existing deals will be honoured until they are due to expire
Posted on November 29, 2016 at 11:36 PM
November 26, 2016
On the 26th November GB Energy have announced that they have ceased trading.
Their statement reads: "Due to swift and significant increases in energy prices over recent months and, as a small supplier our inability to forward buy energy to allow us to access the best possible wholesale prices, means that the position of the business has become untenable and as such we will now be entering a process overseen by Ofgem to move you to a new supplier."
What does this mean for any customer of GB Energy?
Firstly do not panic as your gas and electricity will not be cut off. This will continue as normal and Ofgem, the industry regulator, will appoint a new supplier to take over your supplies.
What you should do?
Await to hear from Ofgem or use Energylinx to search for a new energy contract to replace the one you have with GB Energy.
Click this link if you wish to see how competitive GB Energy is for current energy deal compared with the rest of the market.
Posted on November 26, 2016 at 10:34 PM
November 15, 2016
According to Energy UK's recent switching data, there was a three-year record high for switching in October. 577,810 customers switched energy supplier last month, 53% more than in September 2016.
Energy UK's latest figures show that 92,632 customers switched to a small supplier, which is 9%t of all switches in October.
Lawrence Slade, chief executive of Energy UK, said:
"With the Energy Switch Guarantee - launched by the industry in June - customers are clearly feeling more confident to switch. That's why last month, over half a million people took control of their energy bills. Join them and save hundreds of pounds a year.
It only takes a few minutes to find the right deal. More than 40 suppliers are offering many deals under £1,000, so take advantage."
Posted on November 15, 2016 at 03:06 PM
November 8, 2016
Four months on from the market investigation that found consumers are collectively overpaying by £1.4 billion for their energy, Which? is challenging energy companies to show how they are engaging with their customers stuck on the worst deals.
Around 16 million people - over half (58%) of energy customers - are stuck on standard variable tariffs (SVT) with a 'Big Six' provider, the default and usually most expensive tariff. The Competition and Markets Authority (CMA) has said that more must be done to get energy companies to engage with these customers. Yet, new Which? research has found that three-quarters (74%) of people said they have not been contacted by their supplier about changing their tariff in the four months since the inquiry was completed.
Which? also found that nearly nine in ten (86%) people said they think it is the energy companies responsibility to help customers better understand their energy usage and nine in ten (89%) say it is the energy companies responsibility to make sure they adequately understand their bill.
Which? is calling on all energy companies to find new ways of getting customers stuck on poor value deals to move. Our 'Fair Energy Prices' campaign is challenging the energy companies to publish plans by 31st January 2017 detailing how they will engage standard tariff customers and take immediate action this winter to deliver against this plan.
Which? will be publishing a scorecard to track the responses from the energy companies. The Government and the regulator must be ready to act if companies fail to deliver for their customers.
Lawrence Slade, chief executive of Energy UK, said of the campaign announcement
"Over recent weeks' Which? and others have challenged energy companies to set out what they will do for consumers 'stuck' on standard variable tariffs.
"While we would question whether people are really 'stuck' on standard tariffs, the industry is committed to help people benefit from the greatest intensity of competition there has ever been in the energy market.
"It is important that trusted voices help people realise the benefits of competition and the ease of switching. If people are told continually that they are stuck, we shouldn't be surprised if they act as if they are stuck. In fact, it has never been easier to switch to a good deal - which in some cases could save households £300 per year."
As a result of the CMA's report in to the energy industry, OFGEM, the industry regulator, are introducing a number of major reforms to make it easier for people to get the benefits of a competitive market.
Energy companies are working with Ofgem and others to implement CMA remedies over the coming months. Individual companies will of course do more and we welcome the fact that Which? will highlight what companies are doing and what more could be done.
Posted on November 8, 2016 at 02:29 PM