June 8, 2016
In a bid to give consumers more faith in the energy industry, Energy UK have launched an agreement between energy suppliers and the UK Government called the Energy Switch Guarantee. The Guarantee promises UK Consumers that when they switch their energy supply it will be efficient, problem-free and completed within 21 days.
The Guarantee is made up of 10 commitments. It is hoped that by energy suppliers adhering to these obligations, consumers' confidence and understanding in the switching process will improve and it will encourage them to switch their energy supplier.
The guarantee will act as a reassurance to customers that have never previously considered switching their energy supply. After all, energy suppliers all use the same wires and pipes and switching energy supplier should never cause any disruption to your energy supply.
Energy suppliers that sign the guarantee will regularly have their standards related to the commitments inspected to ensure compliance is being met. Currently there are 9 suppliers signed up, however over time Energylinx expect many more to follow suit. The suppliers currently signed up are; British Gas, E.ON, EDF, First:Utility, Flow, nPower, Octopus Energy, Sainsburys Energy, So Energy.
Lawrence Slade, CEO Energy UK said:
"It's fantastic news to see that nearly two million people have switched supplier since the beginning of the year. The new Energy Switch Guarantee will give customers the extra boost of confidence to engage in the market.
Industry has been working hard to put customers at the heart of what we do and with the CMA set to give its final recommendations, the Guarantee is certainly a step in the right direction. The aim is to reach out to those customers who have never switched before so hopefully we'll get millions more households engaging in the market."
The Guarantee has come on the back of a switching high in May. 350,000 households changed their gas and electricity last month - a 47% increase on 2015. 2 million customers have switched their energy supply in 2016 so far.
Energylinx is the only energy comparison website that will tell you when a switch is covered by the Energy Switch Guarantee. Giving you extra piece of mind when changing energy suppliers. Not only is switching easy, safe and efficient - it can also save you money. Get a quote for your household energy costs by clicking here or give one of our friendly energy advisers a call on 01259 220000.
Posted on June 8, 2016 at 10:19 AM