Energylinx News

September 2015 Monthly Archive

September 30, 2015

Energy Consumers Face Customer Service Lottery

Citizens Advice have called for a wider review of complaint levels among energy companies, after claiming that households throughout the UK are facing a customer service lottery when it comes to energy suppliers.

The charity, which offers free, confidential advice to help people with their money, legal, consumer and other problems and have said there was a gulf between the best and worst performing energy.

Scottish Power recorded the highest number of complaints - 944 per 100,000 customer, with SSE being the best performing with 47 complaints per 100,000 customers. Complaints numbers were recorded between April and June this year.

Scottish Power have publicly stated that teething problems with a new computer system was to blame for their high complaint numbers.

Suppliers with over 400 complaints per 100,000 are First Utility, Spark Energy, Npower and Co-operative Energy.

The Suppliers with fewer than 100 complaints per 100,000 customers are SSE, EDF Energy, Ecotricity, British Gas, E.On, Good Energy and Green Star Energy.

The Competition and Markets Authority is currently investigating competition in the energy market, with the final report due in April 2016. Citizens Advice argued that this should include a review into customer service.

Gillian Guy, Chief Executive of Citizens Advice

"We have long called for a more competitive energy market and transparency on complaints across the board can help to support that.

Consumers need the whole picture on energy suppliers, so they can choose who to buy their energy from on the basis of what is most important to them whether that's price or service.

Complaints are a significant part of this, and people will rightly question why some energy firms have nearly 20 times as many complaints as others."

Lawrence Slade, of Energy UK, which represents the major energy suppliers, said there were options available for customers who were not happy.

"It is great to see a number of suppliers working hard to put their customers first. However, no one wants to see complaints spiral out of control. Most grievances are dealt with by the end of the next working day with no more than a phone call.

The key thing here is a range of choice comes into play when shopping around for energy. Customers can consider fuel type, cheaper tariffs and good service when choosing their supplier. Smart meters will also significantly iron out any issues relating to billing when they roll-out in the next few years."

Are you unhappy with your current supplier? Paying too much for your Energylinx take the hard work out of switching suppliers by comparing the whole of the market for the most competitive energy tariff for your household. If you would like to see what is available to you then click here to be taken to our free and impartial comparison service, or if you would rather speak to one of our Domestic Energy Advisers please call 01259 220 000.

Posted on September 30, 2015 at 12:44 PM

September 24, 2015

Green Star Energy Launch "Unlimited Tariff"

This week Green Star Energy released a unique energy tariff called "Unlimited Tariff".

The duel fuel tariff is unique in the fact that it does not have any unit rates, only a daily standing charge, so promises no surprise bills. Customers on it will pay a set direct debit covering the standing charge every month.

The tariff is available to customers that are dual fuel, pay by direct debit and are on paperless billing.

The Unlimited Tariff is designed around OFGEM's medium consumption figures for electricity and gas. Currently the tariff is not available for low or high energy consuming households. In order to switch to the Unlimited Tariff you must provide monthly meter readings and have a standard consumption between 10,500 and 16,500 kWh for gas and between 2,200 and 4,200 kWh for electricity.

It is worth noting that this tariff is only available in certain postcodes, however Green Star Energy is looking at eventually rolling the tariff out nationwide and hope to have separate versions of the tariff available for low and high energy consuming households.

There is an early termination fee of £30 per fuel, should you choose to leave.

To see if you qualify for the Unlimited Tariff please click here. You will be taken to our easy and impartial energy comparison and switching service.

Posted on September 24, 2015 at 03:18 PM

September 17, 2015

Is your energy tariff coming to an end?

The following energy tariffs come to an end on the 30th of September 2015:

British Gas

• Discount Fix September 2015
• Fix and Reward September 2015

Co-operative Energy

• Fair & Square September 2015

Extra Energy

• Fixed Price September 2015 v1
• Fixed Price September 2015 v2
• Fixed Price September 2015 v3
• Fixed Price September 2015 v4
• Fixed Price September 2015 v5
• Fixed Price September 2015 v6
• Fixed Price September 2015 v7
• Fixed Price September 2015 v8
• Fixed Price September 2015 v9
• Fixed Price September 2015 v11
• Fixed Price September 2015 v12
• Fixed Price September 2015 v13
• Fixed Price September 2015 v14
• SaverPlus Fixed Price Sept 2015 v1
• ValuePlus Fixed Price Sept 2015 v1

First Utility

• iSave Fixed September 2015 (v27)

M&S Energy

• M&S Energy Fixed Price Sep 15

Scottish Power

• Online Fixed Price Energy September 2015
• Platinum Fixed Energy October 2015

If you are currently on one of these tariffs then you will be moved to your supplier's standard tariff. This could mean that you end up paying more than you should for your energy.

Shopping for a new energy tariff? Energylinx make comparing and switching energy tariffs easy! Compare the whole domestic energy market and offer free and impartial advice on the cheapest tariff available to you.

To do a quick and simple comparison, click here.

Posted on September 17, 2015 at 12:27 PM

September 2, 2015

Npower Launch New Fixed Price Tariff

Today Npower launched a new fixed price plan - Home Safe March 2017.

Customers that switch to the new tariff will see their electricity and gas prices fixed until 31st March 2017 - after that they will revert to Npower cheapest standard variable tariff.

Key Features

• Average annual cost for electricity and gas is £1,051*.
• The tariff comes with a Gas Appliance Safety Inspection for your gas boiler and gas appliances and also a Carbon Monoxide alarm.
• Customers can pay by Monthly Direct Debit, Quarterly Variable, Direct Debit or on Receipt of Bill.
• Those that pay Direct Debit will receive a daily discount off their standing charge - worth over £90 over a year.
• No early exit fees.

Terms, conditions and exclusions apply, for example it is only available to home owners that have a standard credit meter or an E7 credit meter installed.

To find out more or if you would like to switch to Npower's Home Safe March 2017 plan, look no further. Click here to be taken to Energylinx's free and impartial comparison and switching tool.

* The average annual cost is based on standard single rate meter customer with a typical annual average electricity consumption of 3,100kWh and gas consumption of 12,500kWh paying by direct debit.

Posted on September 2, 2015 at 12:09 PM