Energylinx News

April 2015 Monthly Archive

April 23, 2015

Will this effect your household bills?

The below energy tariffs come to an end on April 30th:

British Gas - Price Promise April 2015
EDF Energy - Blue+Price Promise April 2015
First Utility - iSave Fixed v9 April 2015
FirstUtility - iSave Fixed April 2015 (v15)
nPower - Price Fix April 2015

If you are currently on one of these tariffs you will likely be moved to your suppliers' standard tariff, and may be paying more than you should for your energy. To avoid this you can do a quick and simple energy comparison with Energylinx that will show you what you could save. You might be surprised! On average our customer save £285.53*. Click here to be taken to our impartial comparison tool.

* 20% of all users over the last 60 days (22 Feb - 22 Apr) achieved a saving of at least £285.53

Posted on April 23, 2015 at 10:35 AM

April 20, 2015

Switching numbers continue to rise

Data from Energy UK shows that in the first quarter of 2015 946,000 households switched their electricity supply, up from 750,000 during the same time last year.

In March alone there were 417,000 UK households that switched their electricity supply - an increase of over 100,000 from February.

Lawrence Slade, Chief Executive of Energy UK, said:

"The substantial increase in the number of people switching electricity supplier is proof that the industry is working. It is great to see customers looking around to find deals to suit them and there are more suppliers ever to choose from. With a number of tariffs more than £100 cheaper than last year, I would urge customers to make sure that they are on the best tariffs for their household."

In March, 23% of all switches were from large suppliers, down from nearly 26% in February and 38% in March 2014.

If you are considering switching energy supplier then look no further. Energylinx provide a hassle-free and impartial comparison and switching service. Just click here.

Posted on April 20, 2015 at 11:16 AM

April 14, 2015

Utilita Announce Multi-Channel Payment Options

Utilita is an independent pre-payment UK supplier. Licensed by OFGEM to supply gas and electricity, they currently serve 150,000 customers - a number which is continuously growing. Utilita is committed to helping households become energy efficient and reduce carbon emissions through the provision of smart meters, energy-efficient products and advice.

Welcomingly, Utilita have announced additional ways for their customers to pay. The solution, in partnership with PayPoint, allows payment by cash at a PayPoint shop or by credit and debit card using their mobile phone, tablet or PC. Customers of Utilita have been able to pay for their energy in PayPoint shops and they wanted to offer their customers more choice in how they pay for gas and electricity. In particular, they wanted a way for pre-pay meter customers to make payments for electricity and gas, securely over the web and using their phone. The company's online payment page is responsive across multiple devices and a mobile app will be launched later in the year to further enhance payment choice and convenience.

Utilita's founder and managing director Bill Bullen pointed out that the company's aim is to offer customers the "best possible payment experience, using whatever method is most convenient for them at any time and place they want to pay. PayPoint's unique multi-channel solution is integral to meeting that challenge and will help us to achieve our ambitious growth targets."

PayPoint client director, Lewis Alcraft, continued: "Consumers no longer want to be restricted to a single payment channel, which is why PayPoint is developing innovative solutions for energy suppliers and other consumer service organisations to manage their relationships with their customers."

Energylinx believe that this is an excellent step in ensuring that pre-payment customer have greater and more convenient ways of pre-paying for their energy. If you would like to compare Utilita against the rest of the market then Energylinx provides the easiest way to do so. Click here to be taken to our simple comparison and switching platform.

Posted on April 14, 2015 at 11:01 AM

April 2, 2015

OFGEM fine E.ON for overcharging customers

OFGEM has fined E.ON £7.75m after they incorrectly charged exit fees, and/or overcharged customers following price rises. E.ON was found to have made billing errors in respect of price rises in January 2013 and January 2014. These affected direct debit and standard credit customers. The average amount paid back was around £8 and £12 respectively. E.ON have already paid £400,000 back to customers who were overcharged.

Under Energy Regulator OFGEM rules, suppliers have to give customers 30 days' notice of a price rise, allowing customers a chance to switch to another supplier before the increase takes effect. If a customer signals their intention to move supplier within the 30 days, they do not incur exit fees or the higher charge even if the switch occurs after the price rise. These arrangements give important protection to those customers who choose to switch in order to avoid a price rise.

Sarah Harrison, senior partner in charge of enforcement said: "OFGEM's rules give customers a chance to avoid exit fees and higher costs when suppliers put up prices. These are important customer protections and it is vital that suppliers play by the rules so customers are encouraged to engage in the market.

"E.ON's errors meant customers who took the chance to switch were wrongly charged. It is important that E.ON has repaid potentially affected customers and cooperated with the investigation. However it's absolutely unacceptable that E.ON failed to provide these vital customer protections yet again and this persistent failure is the reason for the high penalty.

The £7.75million will go to Citizens Advice to help vulnerable customers.

Posted on April 2, 2015 at 04:22 PM

April 1, 2015

LoCO2 Energy Launch First Dual Fuel Tariff

Today renewable Energy Supplier, LoCO2 Energy has launched their first Dual Fuel tariff. Established in 2009, until now they have only supplied renewable electricity. The launch of their new tariff gives their customers the opportunity to have their gas supplied by LoCO2 Energy too.

LoCO2 Energy CEO, Bob Middleton, said:

'Our customers have been telling us for some time that they'd love to be able to get their gas from us too. And now they can. Initially we will be delivering the same natural Gas (from frack-free sources) as other suppliers, but we are also investigating renewable sources of gas for the future such as Biogas. Our electricity continues to be sourced from overall 80% renewable energy and with our Planet tariff customers can be assured of 100% green electricity'.

The tariffs currently available from LoCO2 are:


Key features of this tariff are:

• Low Carbon Tariff
• Electricity sourced from at least 20% renewable energy and rest from gas generation. No coal or nuclear generation.
• Rolling contract, variable prices.
• No exit Fee.
• Monthly Direct Debit or Payment on receipt of monthly statement.


Key features of this tariff are:

• Electricity sourced from 100% Renewable Sources.
• Rolling contract, variable prices
• No exit fee
• Monthly direct debit or payment on receipt of the bill

Pocket Fixed 11

Key features of this tariff are:

• Electricity sourced from at least 20% renewable energy and rest from gas generation. No coal or nuclear generation.
• Rolling contract, variable prices.
• £25 exit fee per fuel
• Strictly direct debit only

Planet Fixed 4

Key features of this tariff are:

• Electricity sourced from 100% Renewable Sources.
• 12 month fixed tariff.
• £25 exit fee per fuel
• Strictly Direct Debit Only

If you would like to compare and switch to LoCO2, click here and you will be taken to our free and impartial switching tool.

Posted on April 1, 2015 at 09:53 AM