Energylinx News

May 24, 2018

Npower Launch Two New Energy Tariffs

Today (24.05.18) Npower launched two new energy deals, Online Broker Fix June 2019 and Super Fix June 2021 v2. Both are for sale through the Energylinx website.

The features of each tariff are outlined below:

Online Broker Fix June 2019

• Prices are fixed up until 30th June 2019.
• £963* average annual cost for electricity & gas. The annual cost for individual customers will vary.
• Customers will need to pay by fixed monthly or quarterly variable Direct Debit or on Receipt of Bill.
• Online Broker Fix June 2019 is available to customers with standard credit or Economy 7 credit meters.
• Customers will need to manage their account online and receive bills and key communications via email.
• A £35 per fuel early exit fee may apply if you change your tariff or supplier before 12th May 2019.

Super Fix June 2021 v2

• Prices are fixed up until 30th June 2021.
• £1,151* average annual cost for electricity & gas. The annual cost for individual customers will vary.
• Customers will need to pay by monthly or quarterly variable Direct Debit or on Receipt of Bill.
• Super Fix June 2021 v2 is available to customers with standard credit or Economy 7 credit meters.
• A £50 per fuel early exit fee may apply if you change your tariff or supplier before 12th May 2021.

Npower is one of Britain's "Big Six" Energy Suppliers and is part of the Innogy group, one of Europe's leading electricity and gas companies.

Npower currently supply around 5.1 million residential and business accounts with electricity and gas.

Energylinx offers an energy comparison and switching service. Why not see if the new Npower Tariffs could save you money? If you would rather speak to a human then our lovely energy advisors are available Monday to Friday 9am to 6pm and Saturday 9am to 3pm. Please call 0800 849 7077 and one of the team will find the best energy deal for your household.

* The average annual cost is based on standard single rate meter customer with a typical annual average electricity consumption of 3,100kWh and gas consumption of 12,000kWh paying by Direct Debit. Costs are averaged across the eligible regions in mainland UK.

Posted on May 24, 2018 at 09:09 AM

May 17, 2018

Half a Million UK Households Switched Energy Supplier in April

Energy UK's latest electricity switching figures show that almost half a million customers (498,197) switched energy supplier during April - a 4% increase on March.

2017 was a record-breaking year for energy switching with 5.5 million customers moving energy suppliers. It looks like 2018 will bring more of the same, as the number of households who have switched energy supplier was sitting at just under 1.8 million at the beginning of May.

As the number of customers switching energy suppliers increases year on year, so do the gains made by small and mid-tier suppliers with a quarter (23%) of customers moving from larger suppliers to these providers.

Confidence in the process of switching energy suppliers remains high with nine in 10 customers happy with their switch according to the Energy Switch Guarantee (ESG). The Guarantee, which now covers over 90% of the retail market, is a series of commitments to ensure switching is simple, speedy and safe.

Lawrence Slade, chief executive of Energy UK said:

"Almost two million customers have already switched supplier this year. Calling your supplier - or having a look online to see if you're on the best deal - is one of the quickest ways going to potentially save yourself hundreds of pounds a year. And with the Energy Switch Guarantee in place, consumers can be sure that the process will be simple, speedy and safe."

Energylinx offers a free and impartial energy comparison and switching service. Customers can compare energy suppliers on our website or by calling one of our energy advisors on 01259 220000.

Posted on May 17, 2018 at 11:08 AM

May 11, 2018

Npower Announces Price Increase for 1 Million Customers

Npower announced that it is increasing a typical dual fuel energy bill by an average of 5.3% or £64 for approximately 1 million (40%) of its domestic energy customers.

The new changes will come into effect on 17th June. The increase is set to affect customers currently on Npower Standard Variable Tariff. A medium energy user will see their bills rise to £1,230, from £1,166 but customers can move to a cheaper deal or supplier to avoid the price hike.

The energy price increase is made up of an average rise of 4.4% on gas and 6.2% on electricity.

Npower has stated that the price increase is due to a rise in wholesale costs and Government taxes.

Customers who are on fixed-term energy deals, on Safeguard tariffs or who have a Prepayment meter will not be affected by the price hike.

Simon Stacey, managing director of domestic markets, said:

"Announcing this price change today isn't a decision we've taken lightly. The costs all large and medium energy suppliers are facing - particularly wholesale and policy costs which are largely outside our control - have unfortunately been on the rise for some time and we need to reflect these in our prices.

Less than half of our customers are on our standard tariff - one of the lowest levels among the larger energy suppliers. We continue to encourage all our customers to look at our range of competitive fixed deals and switch to a tariff that best suits their needs - whether that's our green product or a short, medium deal, or the market's longest fix.

While existing customers who are currently on a fixed deal, have a prepayment meter or on the Safeguard tariff are protected from these increases, we encourage any customer who is struggling with their energy bills to contact us."

Millions of British Gas, E.on, EDF and ScottishPower customers will also see their energy bills increase over the next few months, as they have all announced energy price hikes. You don't have to accept the hit on your pocket. You can either move to a cheaper fixed-term tariff with your current energy supplier or switch energy suppliers to save money. Energylinx offers a free and impartial energy comparison and switching service. You can call our energy advisors on 01259 220000 or see what you can save on our website.

Posted on May 11, 2018 at 09:52 AM

May 8, 2018

Tonik Energy Launch Two New Tariffs

Tonik Energy has launched 2 new dual fuel tariffs today (08/05/2018). The tariffs are Green 18 and Greenest 18 and both are 18 months fixed term.

The features for each of the new energy tariffs is outlined below:

Positively Green 18

• Available for Dual Fuel Customers only
• 18 month Fixed Price tariff
• Positively Green 18 is 100% renewable electricity
• No exit fees and 3% interest reward

Positively Greenest 18

• Available for Dual Fuel Customers only
• 18 month Fixed Price tariff
• Positively Greenest 18 is 100% renewable electricity + 10% green gas + offset the carbon dioxide emissions from the remaining 90% of fossil-fuel gas used in the household - 'carbon offset'
• No exit fees and 3% interest reward

Tonik Energy is a renewable energy supplier and has the goal of cutting energy bills by 50% by 2022. Tonik plan to do this by using smart technology to deliver affordable and sustainable energy to their customers' homes.

Tonik Energy is part of the Energy Switch Guarantee. This is a commitment that promises a speedy and safe switch from one energy provider to another.

Tonik Energy's tariffs have no exit fees and it pays 3% interest on credit balances.

Positively Green 18 and Positively Greenest 18 are both available for sale through Energylinx. You can use our website to arrange a switch to one of these tariffs or call one of our lovely energy advisors on 01259 220000.

Posted on May 8, 2018 at 10:00 AM

May 1, 2018

Energylinx is looking for a Data Processor

Energylinx is currently looking for a Data Processor. The role is based at our head office in Alloa, Clackmannanshire and offers a competitive salary.

To apply send your CV and covering letter to vacancies@energylinx.com before 4pm on May 18th.

The Company

Established in 2002, Energylinx Limited is one of the UK's largest energy comparison websites.

Passionate about saving our customers money on their energy bills, we have made it our mission to make the process of comparing and switching energy suppliers as simple as possible.

Our new data processor will be entitled to 28 days holiday, a workplace pension and access to Perbox as employee benefits scheme. Perkbox offers a range of rewards such as; free mobile insurance, cheap cinema tickets and money off hotels.

The Role

Working as Data Processor, you will be instrumental in assisting in the day to day supplier pricing operations of the business, helping the pricing team to upload pricing information into a central database as well as providing pricing support to staff, customers and partnering organisations.

Main Duties will include:

 Receiving, converting and uploading energy supplier prices into a central database.
 Providing day to day assistance to the pricing team as directed by the Pricing Team Manager.
 Responding directly and promptly to supplier correspondence received in respect of submitted price matrix queries.
 Answering the telephone promptly, dealing with routine enquiries and taking appropriate messages
 Typing documents/reports, filing, developing and maintaining supplier records using Excel and Access software.
 Co-working with other pricing support and customer services staff
 General administrative assistance to the team
 All other such tasks as may be reasonably expected as instructed by the management team or Pricing Team Manager.

Requirements of Position:

 Good knowledge level of Microsoft Office products - particularly Microsoft Excel
 Normal hours of work 9am until 5:00pm Monday to Friday. However there is a requisite to be able to work hours as required between the core hours of 8am until 6pm Monday to Friday. Also you will be required to be part of an out of hours rota.
 Excellent interpersonal, organisational and communication skills

Personal Qualities

 An organised individual able to work to deadlines
 Proactive and ability to work on own initiative
 Team Player
 Attention to detail
 Organised - logical approach to work
 Tact and diplomacy
 Professional manner

Posted on May 1, 2018 at 01:54 PM

April 24, 2018

Almost Half a Million Energy Switches in March

Just under 1.3 million customers have switched energy supplier in the first three months of 2018, with 474,235 switching electricity suppliers in March alone. This is on the back of a record-breaking February but is down on the switching figure of 536,658 recorded for March in 2017.

The figures shows that the number of customers switching energy suppliers during the first quarter of 2018 saw a small dip from 1.3 million in 2017 to 1.29 million this year.

Small and mid-tier energy suppliers continue to make gains on the "Big Six" with a quarter of energy switches in March were taken from large energy suppliers to smaller ones.

The Energy Switch Guarantee says that confidence in energy switching is high, with 9 in 10 customers happy with the process. The Energy Switch Guarantee is a voluntary industry initiative to provide additional consumer confidence in switching. The Guarantee, now covers over 90% of the retail market and is a series of commitments to ensure switching is simple, speedy and safe.

Lawrence Slade, chief executive of Energy UK said:

"Finding a better deal can save customers a lot of money. Either checking with your existing supplier - or seeing what's on offer from over 60 suppliers on the market - is well worth the effort. And with the Energy Switch Guarantee in place, consumers can be sure that the process will be simple, speedy and safe."

April has seen three of the "Big Six" energy suppliers announced an energy price increase; British Gas, EDF Energy and Scottish Power. If you are a customer of one of energy suppliers then now is the time to find a cheaper tariff. Energylinx offers an Ofgem accredited energy comparison and switching service. You can do it through our website or by calling 01259 220000.

Posted on April 24, 2018 at 02:47 PM

April 10, 2018

British Gas increase gas and electricity prices for 4.1 million customers

British Gas is to increase the energy prices for customers on its standard tariffs by an average of 5.5% - working out at approximately an extra £60 a year. British Gas is the first of the major suppliers to raise prices this spring.

The new price hike will take effect on 29 May and follows British Gas' 12.5% electricity price increase in September 2017.

The energy price increase, which applies to both gas and electricity, will see the average annual dual-fuel bill go up to £1,161. British Gas has blamed increased wholesale gas and electricity costs and initiatives such as the smart meter roll-out and schemes to reduce carbon emissions being behind its latest hike.

The UK's largest energy supplier said that 4.1 million of its customers would be affected. The increase will be felt the most by customers in Birmingham (Area 14) as the average user will see a £74 price increase.

British Gas Price Increase Spring 2018
Based on Ofgem Medium User Averages - gas 12,000 kWh and electricity 3,100.

Chief executive Mark Hodges said:

'We fully understand that any price increase adds extra pressure on customers' household bills. This increase we are announcing today is reflective of the costs we are seeing which are beyond our control.

'Government policies, intended to transform the energy system, are important but they are putting pressure on customers' bills. We believe Government should level the playing field so the customers of all suppliers pay a fair share of energy policy costs.'

Are you a British Gas customer? The best way to beat the latest energy price increase is to move away from British Gas' standard variable tariff on to a cheaper fixed term tariff or by shopping around for a cheaper energy supplier.

Energylinx offers a free and impartial energy comparison and switching service. You can compare energy suppliers on our website or by calling one of our friendly energy advisors on 01259 220000. Our call centre is open Monday to Friday 9am to 6pm and Saturday 9am to 3pm.

Posted on April 10, 2018 at 10:23 AM

March 29, 2018

Citizens Advice reveals best and worst energy supplier rankings

Cheaper energy bills are great but they aren't the only reason to consider switching energy suppliers. It might suit you better to be with an energy supplier that is easy to contact and has excellent customer service.

Every 3 months, Citizens Advice compare energy suppliers across 5 different categories and rank how good their customer service is. Citizens Advice then score each supplier out of 5. The categories they rank are; Complaints, Ease of Contact, Bill Clarity, Ease of Switching and if the energy supplier takes part in the Switch Guarantee.

In the period from October to December 2017, So Energy came in at number one with 4.7 stars, followed by Bulb Energy and Octopus Energy.

Economy Energy, a medium-sized supplier that was set up in 2012, came bottom of Citizens Advice's energy star rating system, scoring 1.2 stars out of a possible five for customer service.

Energy Supplier Rating for October -- December 2017

Energy Supplier Rating October - December 2017.jpg
Source: Citizens Advice

The table only includes suppliers that Citizens Advice can rate across the board. For example, for some smaller suppliers Citizens Advice only have data about billing.

If you are looking to switch energy suppliers, Energylinx has made it easy. We can compare the market to find the best deal for your home. You can do this online or by calling our lovely energy advisors on 01259 220000.

Posted on March 29, 2018 at 03:23 PM

March 27, 2018

Ofgem bans Iresa from taking on new customers

Ofgem has banned Nottingham based energy supplier, Iresa, from taking on any new customers until it fixes its current customer service issues. Iresa has also been banned from increasing existing customers' direct debits until the issues are resolved.

This is not the first customer ban Iresa has faced. In early 2016, Iresa was forced to stop taking new customers after the energy regulator, Ofgem, found that customers were having trouble getting in touch with the energy provider.

Ofgem has said that the ban will remain in place until Iresa improves its service to its customers and could have its licence revoked by Ofgem if it fails to take steps within the next three months.

To meet Ofgem's requirements, Iresa must extend its current call centre hours, bring down the average call waiting times to below five minutes, and respond to all customers who request a call back by the end of the next working day.

Iresa must also make a commitment to respond to customer emails within five working days, clear the existing backlog of consumer emails and log all expressions of customer dissatisfaction.

Iresa also must be able to prove they can identify and manage all of its vulnerable customers, which includes offering to put them on a priority services register.

Dermot Nolan, chief executive of Ofgem:

"This order sends out a very clear message to suppliers that where they fail their customers on service, Ofgem will step in and take strong action. It's crucial that all suppliers provide customers with good service, including acting quickly and effectively to sort things out wherever problems occur."

Citizens Advice chief executive Gillian Guy said the ban was a "very important intervention".

The consumer protection group had formally referred Iresa to Ofgem in November for "consistently poor" customer service.

"While this is a positive step, Ofgem also needs to go further. The regulator should tighten up its licensing regime so they can prevent poorly prepared suppliers from entering the market in the first place."

If you are an Iresa customer and you aren't happy with their customer service, Energylinx offers a comparison and switching service. You can either do this online or by calling one of our lovely advisors on 01259 220000.

Posted on March 27, 2018 at 10:30 AM

March 21, 2018

New survey reveals the energy suppliers that are the hardest to leave

On the back of a record-breaking month for energy switches, consumer association Which? surveyed over 8,000 energy customers to reveal the energy suppliers that are the easiest - and hardest - to switch away from.

Easiest Energy Suppliers to Leave

The energy suppliers that made it easiest to switch away from were Sainsbury's Energy and SSE. 92% of respondents rated their switch from them as easy or very easy.

Arranging a switch from British Gas to First Utility was rated the easiest switch overall, with 97% saying their switch was easy or very easy.

Trickiest Energy Suppliers to Leave

Of the 11 large energy suppliers, Co-operative Energy, First Utility, GB Energy and Ovo Energy make it the trickiest to leave. At least 6% of customers that switched from one of these energy suppliers said they found it difficult or very difficult to leave them.

Overall, the trickiest transfer was from EDF Energy to Npower. A fifth of customers who made this switch rated it difficult or very difficult. British Gas or Eon to Npower were the next trickiest switches (8% and 9% found it difficult to move between these firms, respectively).

The Which? survey doesn't provide information about which energy supplier caused the delays with the switch.

How to switch energy supplier hassle-free

If you are considering switching energy suppliers then Which? has provided some simple tips to make sure your energy switch is hassle-free:

1. Use your actual energy consumption (in kWh) to get the most accurate quote when you compare energy prices. To find this use your annual statement or latest bill.

2. Choose an energy supplier that is part of the Energy Switch Guarantee for a speedier, safer energy switch - these companies promise to complete your move within 21 days. Currently the following energy suppliers are signed up to the Energy Switch Guarantee: Utility Warehouse, OVO Energy, Fairer Power, Peterborough Energy, Southend Energy, Energy SW, M&S Energy, SSE, Enstroga, Pure Planet, ScottishPower, Octopus, Ecotricity, First Utility Tonik Energy, EDF Energy, Bulb, Sainsbury's Energy, British Gas, E.ON, Npower, Flow Energy and So Energy.

3. Regularly submit meter readings to your old and new energy suppliers to keep your bills accurate. If you're in debt, arrange with your old supplier how you will pay (if you pay by direct debit it may be able to take the amount owing automatically).

You can arrange an energy switch with Which? Switch online or by calling an energy advisor on 01259 220235. Which? Switch will compare the whole market to find the cheapest energy deal.

Posted on March 21, 2018 at 10:50 AM