Energylinx News

October 15, 2018

Searching for a cheap energy deal is a flipping pain... Let weflip do it for you

An innovative switching service designed to automatically keep households on the best energy deal has launched today.

The new service, brought to you by GoCompare, is called weflip and could save customers hundreds of pounds on their gas and electricity bills every single year.

Currently, more than two-thirds of households have never switched supplier, which leaves them paying more to heat and light their home than they need to.

weflip has been created to take the hard work out of switching energy supplier.

How does weflip work?

Customers provide their details then an algorithm identifies the right moment to switch their energy supplier by comparing thousands of tariffs and selecting the best deal.

weflip checks daily to see if there is a cheaper tariff available to customers - including any exit fees to leave their current deal.

Once there is a difference of £50 - including fees - it automatically moves them onto the new, cheaper deal.

Normally the process takes 21 days and customers can expect to be switched two or three times a year.

To sign-up to weflip, visit: www.weflip.com

Posted on October 15, 2018 at 01:42 PM

October 9, 2018

EDF Energy Launch Energy+Heating Control Nov20 Tariff

EDF Energy has launched their Energy+Heating Control Nov20 tariff. Customers can sign up to the energy price plan through Energylinx.

Who is EDF?

EDF Energy is one of the "Big Six" energy suppliers.

EDF Energy is a subsidiary of the French Government-owned energy company EDF (Électricité de France) Group.
EDF was founded in 1946 and became a public company in 2004. Over the years it has bought UK energy companies London Electricity, SWEB, Seeboard and British Energy.

EDF Energy employs 13,331 people and handles 5.7 million customer accounts in the UK.

What is Energy+Heating Control Nov20?

• This energy tariff is for Dual fuel sign ups only
• To sign up to this tariff you have to pay by monthly direct debit and quarterly cash cheque payment methods only
• There is an exit fee of £100 per fuel if you decide to leave before November 2020
• The tariff includes a Heatsmart® and the All-New Amazon Echo Dot as well as a £20 Smart Home Store discount

What is a Heatsmart?

Heatsmart® by EDF Energy is a smart thermostat.

A smart thermostat is a device that manages your heating and can be controlled by an electronic device such as your phone, tablet or computer. It will displays how much energy you are using, monitors your use and will also learns your home routine.

Heatsmart® is suitable for most households, but if you decide that you want to sign up to Energy+Heating Control Nov20 check that you have the following requirements:

• A compatible working boiler and central heating system - gas, oil or heat pumps
• Heating controls with a programmer and/or a thermostat
• A wireless broadband router and good Wi-Fi coverage throughout your home
• A smartphone, tablet, PC or laptop with Android or Apple (Windows and Blackberry phones are not compatible)
• If you rent your property, you will require permission from your landlord
• HeatSmart® is available anywhere in mainland UK

To find out more about EDF's Energy+Heating Nov20 and to see how much it would cost your household, visit the Energylinx comparison tool or call one of our energy advisors on 0800 8497077. We need to know your postcode, current energy supplier, energy tariff and usage to provide you with an accurate comparison.

Posted on October 9, 2018 at 10:18 AM

October 4, 2018

Energy switching numbers soar over summer

There has been an increase in the amount of UK households switching energy suppliers over the summer, despite the record-breaking temperatures that were experienced across the country.

Energy UK has revealed that nearly 1.5 million (1,453,622) UK households switched their electricity supplier this summer (June-August).

During August there was just under half a million households (494,839) who switched energy supplier - up 11% on the same month in 2017.

2018 looks set to become a record breaker year for energy switches as the total number of electricity switches in 2018 is sitting at over 3.7 million. This is on course to beat last year's record figure of 5.5 million.

The latest research from the Energy Switch Guarantee shows that confidence in switching remains high with 9 in 10 customers saying that they are happy with the process. The Energy Switch Guarantee was created to provide consumers with confidence that switching is simple, speedy and safe.

Pamela Taylor, independent chair of the Energy Switch Guarantee, said:

"With more than 70 suppliers in the market there is more choice than ever before. Despite the recently announced price cap, switching tariffs remains the best way for consumers to get the best deals in the market. Look out for the Energy Switch Guarantee logo to find suppliers who will provide a simple, speedy and safe means to switch."

Lawrence Slade, chief executive of Energy UK, said:

"Despite record-breaking temperatures, it is great to see that nearly 1.5 million people have made a switch this summer.

"Competition is thriving in the energy market and ever-increasing numbers of customers switch every year - with a record 5.5million doing so last year. It is vital that these positive steps, which deliver benefits for customers, are not undone as a result of policy decisions with Ofgem's own impact assessment suggesting falls in switching of up to 40% as a result of the proposed price cap.

"We will be monitoring numbers closely and hope that consumers up and down the country continue to benefit from the competitive market."

Arranging a transfer to a new energy supplier is easy. You can do it online through the Energylinx website or by calling one of our friendly advisors on 0800 849 7077.

Posted on October 4, 2018 at 10:24 AM

September 25, 2018

Together launch 3 new energy tariffs

Together Energy has 3 new energy tariffs for sale through the Energylinx website.

The energy tariffs are;

• Together Fixed October19
• Together 25 October2020
• Brexit Protect October21

Who is Together Energy?

Established in 2016, Together Energy is a Scottish based energy supplier.

The founders of Together Energy were approached by several large energy companies to help enter the UK energy market. They came up with a pitch to create an energy supplier that was centred on the needs of their customers.

The larger energy companies didn't share Together Energy's vision, so the founders built an energy supplier around their beliefs.

Together Energy believes that customers should receive competitive energy rates and a premium service at no extra cost. They want to incentivise their customers, rather than penalising them for their loyalty.

Together Energy have followed through with their ideas by;

• Aiming to resolve all customers queries in 8 hours
• They promise never to increase customers prices by more than 5% at the end of a fixed term deal unless they have informed them before hand
• Committed to issuing all communications in plain English

Key Features of Together Fixed October19

• Together Fixed October19 is fixed for 12 months.
• Guaranteed 60-second answer by Together Energy's friendly UK-based call centre.
• Renewal rates at the end of the fixed period are very competitive.
• There is an exit fee of £30 per fuel for customers who leave this tariff early.

What types of payments available?

Monthly Direct Debit with Advance Payment.

Key Features of Together 25 October2020

• Together Energy's Together 25 October2020 prices are fixed for 25 months beginning on the day Together Energy starts supplying your energy.
• There is an exit fee of £30 per fuel for customers who leave this tariff early.

What types of payments available?

Customers on this tariff will pay by Direct Debit in advance each month.

Key Features of Brexit Protect October21

• Brexit Protect is fixed for a huge 36 months.
• Prices are fixed for 36 months from the date you join.
• Guaranteed 60-second answer by our friendly UK-based call centre.
• There is an exit fee of £30 per fuel if you leave this tariff early.

What types of payments available?

Customers on this tariff will pay by Direct Debitn advance each month.

What is Winter Weighing?

All the above energy tariffs have a winter weighing. This means that throughout the winter months (until April) Together Energy ask new customers to pay a +20% "winter weighting" on their average monthly direct debit.

This is done to cover a customer's excess energy usage because they are joining at this time of year and people use more energy in the winter.

When May comes, Together Energy reassess the customer's consumption and amend their direct debit accordingly for the remainder of your contract.

What does this mean for my energy quote?

This means that the annual amount showing is still correct and you don't pay any more than you were quoted based on this consumption (you just pay a little more in winter and less in summer).

Want to switch to Together Energy?

You can arrange a switch to any of the energy tariffs mentioned above through the Energylinx website or by calling 0800 849 7077 and speaking to one of our energy advisors. You can call between 9am - 6pm Monday to Friday and 9am to 3pm on a Saturday.

Posted on September 25, 2018 at 09:46 AM

September 13, 2018

British Gas Energy Plus Boiler Cover October 2019

Earlier this month, British Gas launched an energy tariff called British Gas Energy Plus Boiler Cover October 2019. This energy tariff has the added perk of 12 months of boiler and controls breakdown cover.

Who is British Gas?

British Gas is the largest energy supplier in the UK. They supply gas and electricity, boilers and boiler cover as well as other home services.

British Gas is one of only two British-owned and British-based suppliers among the "Big Six" energy companies. British Gas is a subsidiary of Centrica.

Key Features of Energy Plus Boiler Cover October 2019

• It is a dual fuel tariff
• It is a tariff that has to be managed online
• It has to be paid for by Direct Debit
• Energy prices will be fixed until 31st of October 2019
• Includes Boiler & controls breakdown cover
• Exit fee of £30 per fuel

Key Benefits of Boiler and Controls Breakdown Cover

• Free Boiler and Controls breakdown cover for 12 months. Each repair will have an excess cost of £99
• Added peace of mind that your gas boiler and controls are covered in case they need a repair
• Unlimited call outs every year
• Parts and labour included (limits apply)
• You can contact British Gas day or night if anything goes wrong

You can sign up to British Gas' Energy Plus Boiler Cover October 2019 through Energylinx.

If you would like a quote to see how much you would be for this tariff, you can either check on our website or by calling 0800 849 7077. Our contact centre is open Monday to Friday 9am - 6pm and Saturday 9am to 3pm. To get an accurate quote we will need your address, current energy supplier, energy tariff and your energy consumption.

Posted on September 13, 2018 at 09:19 AM

September 6, 2018

Energy price cap to save households on a default energy tariff £75 per year

The energy regulator, Ofgem has proposed an energy bill price cap of £1,136 a year for "typical usage".

This follows Parliament passing the Government's Domestic Gas and Electricity (Tariff Cap) Act, which became law on July 19 and gives Ofgem a duty and the powers to put the price cap in place.

Ofgem is currently working to have the price cap confirmed in November and for it to take effect by the end of December. It will then stay in place until 2023.

How much will households save on their energy bill as a result of the cap?

The amount households could save will depend on their energy usage and supplier but Ofgem has said that their proposal will mean 11 million households on default energy tariffs will save about £75 per year on average.

Consumers on default energy tariffs tend to use more energy than a typical household so their savings could be higher. Any households who buy their electricity and gas from different energy suppliers could also save more.

A typical consumer on the most expensive tariffs would save over £120. In total, the price cap would save consumers around £1 billion.

When the energy price cap is introduced, energy suppliers will have to cut their energy prices to the level of or below the cap, proposed to be £1136 per year for a typical dual fuel customer paying by direct debit, forcing them to scrap excess charges for people on poor value default deals.

Will the Energy Price Cap stay at £1136 until 2023?

No, the Energy Price Cap will be reviewed by Ofgem twice a year (April and October) to reflect the latest estimated costs of supplying gas and electricity. This ensures households who are covered will always pay a fair price for their energy.

Dermot Nolan, chief executive of Ofgem, said:

"Ofgem has made full use of the powers Parliament has given us to propose a tough price cap which will give a fairer deal to consumers on poor value default tariffs.

"Once the price cap is in place, all households in Great Britain covered by the cap will be protected from being overcharged for their energy. Consumers can have confidence that falls in energy costs will be passed on to them and if costs increase, Ofgem will ensure that any rise will be due to genuine increases in energy costs rather than supplier profiteering.

"Households protected by the cap will be able to save even more money by shopping around for a better deal. Meanwhile, Ofgem will continue with reforms which aim to deliver a more competitive retail energy market which, combined with protection for those who need it, works for all consumers."

Default tariffs are usually the supplier's most expensive option. If you are one of the 11 million currently on one then you could save more money by moving to a different energy tariff.

Compare energy suppliers through Energylinx and see what you could save today. You can compare energy suppliers on our website or by calling 0800 849 7077 and speaking to one of our energy advisors. Our contact centre is open Monday to Friday 9am to 6pm and Saturday 9am - 3pm.

Posted on September 6, 2018 at 09:59 AM

August 29, 2018

British Gas pays out £2.65m over exit fees and overcharging

There has been a victory for consumers today, as Ofgem orders British Gas to pay £2.65m. British Gas has paid the money directly to customers in refunds, compensation and redress.

The regulator found that British Gas had overcharged more than 94,000 customers who had switched to a different energy supplier and wrongly imposed exit fees on thousands of households.

Due to a system error, British Gas wrongly charged 94,211 customers its more expensive standard variable tariff rate after they decided to switch to a new energy supplier. Ofgem's investigation also found that British Gas provided 2.5m customers with incorrect terms and conditions, which stated that exit fees were payable.

Following Ofgem's findings, British Gas agreed to pay a further £244,770 in compensation to customers wrongly charged exit fees and the standard variable tariff and pay £1,050,229 into Ofgem's consumer redress fund.

Anthony Pygram, director of conduct and enforcement at Ofgem, said:

"British Gas failed its customers who were coming to the end of their fixed contracts and switched supplier by unfairly penalising them and applying charges in error. Many more customers could have been deterred from getting a better deal due to the incorrect terms and conditions.

"Ofgem put in place the switching window to help all customers switch before they are rolled onto their supplier's expensive default rate.

"Our enforcement action against British Gas sends a strong message to all suppliers that they must respect their customers' rights during the switching window and always treat customers fairly."

British Gas has since corrected its terms and conditions for customers to make clear they would not be charged exit fees during the switching window and changed its procedure for providing this information. It also agreed to appoint an external auditor to review the relevant policies and procedures.

A Centrica spokesman said:

"A system error led to a small proportion of customers being incorrectly charged. We've apologised to the customers affected. Those who were charged too much were promptly refunded as soon as we identified the issue and were paid an additional goodwill gesture.

"Some customers were provided with initial communications containing incorrect terms and conditions - but all other communications they received were correct."

Posted on August 29, 2018 at 08:29 AM

August 21, 2018

Energylinx is now selling Tonik Energy's 2 Year Greenest Fixed

Tonik Energy has launched a new dual fuel energy tariff today (21/08/2018) called "2 Year Greenest Fixed".

Who is Tonik Energy

Tonik Energy is a renewable energy supplier who has the admirable goal of cutting energy bills by 50% by 2022. Tonik Energy plan do this by using smart technology to deliver affordable and sustainable energy to their customers' homes.

Tonik Energy is part of the Energy Switch Guarantee. This is a commitment that promises a speedy and safe switch from one energy supplier to another.

The product features of the new Tonik Energy price plan is as follows:

2 Year Greenest Fixed:

• 24 month Fixed Price tariff.
• Available for Dual fuel & Single Fuel Electricity; Unrestricted & Economy 7 metering.
• 100% renewable electricity + 10% green gas + offset the carbon dioxide emissions from the remaining 90% of fossil fuel gas used in the household - 'carbon offset'.
• No exit fees and 3% interest reward

2 Year Greenest Fixed is for sale on Energylinx. You can use our website to arrange a switch to one of these tariffs or call one of our lovely energy advisors on 01259 220000.

Posted on August 21, 2018 at 03:00 PM

August 7, 2018

Ofgem to increase price cap affecting 5m households

Ofgem has increased its prepayment energy price cap due to rising wholesale prices. The regulator has said that as of October, its safeguard tariff will rise by £47 a year to £1,136 (based on average and typical use).

The prepayment price cap launched in April 2017 and was designed to protect the five million households who prepay for their energy from being overcharged. The price cap was initially set at £1,050 then lowered to £1,031 in October 2017, before being increased to £1,089 earlier this year.

Ofgem has stated that they are increasing the price cap due to rising oil prices which has led to an increase in wholesale gas prices.

Dermot Nolan, chief executive of Ofgem, said:

"Any price rise for customers is unfortunate. But while the level of the tariff will rise in October, these customers can be confident that this increase is justified and that their energy bill reflects the real cost of supplying gas and electricity. There are also better deals on the market for those who want to save even more money by switching."

2018 Energy Price Increases

The rise to the prepayment cap comes after a series of price increases from the energy suppliers over the summer, affecting millions of households.

All the "Big Six" energy suppliers have hiked energy prices this year; British Gas, EDF, E.ON, Npower, ScottishPower. So far this year a lot of smaller and mid-tier energy suppliers have also increased their energy prices including; Octopus, First Utility, Utility Warehouse and Co-operative Energy.

What does this mean for me?

If you are affected by the recent price hikes from the UK's biggest energy suppliers then our message to you is simple - it's time to compare energy suppliers.

Energylinx offers a free and impartial energy comparison and switching service. You can see what you could save on our website or by calling 0800 849 7077 and speaking to one of our energy advisors who will help you find the best energy prices for your home. Our call centre is open Monday to Friday 9am to 6pm and Saturday 9am to 3pm.

Posted on August 7, 2018 at 10:24 AM

July 27, 2018

Iresa has ceased trading

At one point Iresa was the cheapest energy supplier on the market and thousands of savvy switchers moved to them to save money. They struggled to cope with the demands which was evident in their customer service, as they fast became the most complained about energy supplier.

The message from the energy regulator, Ofgem, as another energy supplier goes bust? Don't worry. Ofgem has told 100,000 Iresa customers that their energy supply will continue as normal and any outstanding credits will be protected.

Ofgem will appoint a new supplier to take on Iresa's customers and has urged the affected customers not to switch energy suppliers until a new energy supplier has been chosen.

Ofgem has also told Iresa customers to take a meter reading as soon as possible and wait until your new energy supplier contacts you individually.

Why did Iresa fail?

In March, Ofgem banned Iresa from taking on new customers after reports that their current customers faced unexpected direct debit increases, one-off payment requests for hundreds of pounds and suffered difficulty contacting Iresa.

This wasn't the first customer ban Ofgem had imposed on Iresa. In early 2016, Ofgem found that customers were having trouble getting in touch with the energy supplier and banned them from taking on any new customers until the issues were resolved.

As a result of their poor customer service, at the end of June Iresa came bottom of Citizens Advice's recent energy companies' customer service league table, with a record high of 9,000 complaints per 100,000 customers.

Iresa customer? Don't panic

The important thing now is for Iresa customers to stay still and make a note of their current meter readings.

Ofgem will appoint a new supplier who will honour and protect any credit balances. If you are not happy with your new supplier once you have spoken to them, then you are free to arrange a switch to a new supplier.

Update 31st July 2018

Ofgem appointed Octopus Energy to take on Iresa's customers after they ceased trading. If you have any questions about this, you can find out more on the Ofgem website.

Energylinx offers a free and impartial energy comparison and switching service. You can do a comparison on our website or you can call one of our advisors on 0800 849 7077. We are open Monday to Friday 9am - 6pm and Saturday 9am - 3pm.

Posted on July 27, 2018 at 01:10 PM