August 15, 2016
Energy suppliers have been ordered to refunds thousands of gas customers affected by a meter reading error.
This mistake has been caused by energy companies confusing older imperial meter measurements with modern metric ones and it is believed several thousand households have been overcharged.
An OFGEM spokesperson told the BBC that they have written to all energy suppliers to identify any customers that this mistake may affect and to arrange refunds where appropriate. In the cases where customers have been undercharged there will be no further payment.
OFGEM said the mistake had been caused by human error with E.ON being the first supplier to become aware of the problem. The energy suppliers said they had overcharged 350 of their customers. However, other companies may also have been affected. Suppliers have been ordered to identify any customers who have been overcharged by Friday this week.
Industry sources told the FT that some people may have underpaid by 60% as a result of the error but those who were overcharged may have paid in excess of 130% more than they should have.
Trade body Energy UK said firms were "working hard" to address the issue.
The trade association, which represents the major energy companies, said "detailed analysis" showed" an extremely small number of accounts" had been affected.
"Any customer affected will be contacted shortly by their supplier and where there has been overcharging, a refund will be issued as quickly as possible," it added.
Posted on August 15, 2016 at 04:19 PM
August 10, 2016
During the school holidays, UK households are less likely to switch their energy supply - not this summer!
Over 300,000 (333,653) people switched electricity supplier in July, which is a record high for July and a 22% increase from July 2015. This brings the total number of electricity switches to over two and a half million (2,658,437) so far in 2016.
July's data shows 76,174 customers switched to small and mid-tier suppliers in July, which is 23% of all switches.
Movement between Supplier Groups
• 42% of switches were between larger suppliers; British Gas, EDF, E.ON, Npower, Scottish Power and SSE.
• 35% of households switching left a larger supplier to go to a small or mid-tier energy supplier.
• 13% of switches were from small to mid-tier suppliers to larger suppliers.
• 10% of switches were between small and mid-tier suppliers
Lawrence Slade, chief executive of Energy UK said:
"It is fantastic to see customers shopping around over the summer months when energy bills are the last thing on the minds of most people. More than 40 suppliers are offering some great deals especially for those who haven't switched for several years and could potentially save hundreds of pounds. It is easy, safe and quick to switch supplier and the new Energy Switch Guarantee is designed to increase customer confidence in the process."
Wondering what you could save on your energy bills, look no further. Energylinx offer a free and impartial comparison and switching service. Unsure how to arrange the transfer online? Our excellent advisors will go through the transfer for you, just call 01259 220000. Our new opening hours are Monday to Friday 8am-8pm, Saturday 9am-5pm and Sunday 10am-5pm.
Posted on August 10, 2016 at 12:53 PM
August 4, 2016
On the back of the two-year CMA investigation in to the gas and electricity market, OFGEM has announced new plans designed to increase competitiveness and make the energy market fairer for all.
According to the CMA's investigation, two thirds of households are paying over the odds for their energy compared to those who have switched suppliers. It warned that as much as 70% of customers were on the more expensive "default" standard variable tariff.
The investigation ended in June and Energylinx think it's great to see OFGEM quickly taking forward the CMAs recommendations to increase competition and reach people who aren't engaged in the market.
By introducing a cap on prepayment meters, the first of OFGEMs changes should save four million UK households around £75 a year. This will begin in April and will end in 2020.
In an attempt to engage customers who don't regularly compare and switch their energy tariff, the regulator will also be trialling more effective prompts to encourage customers to switch.
Proposals include working with suppliers to help "disengaged" customers shop around. As part of this OFGEM has revealed plans to pilot a database service in 2017, which will allow rival suppliers to offer those customers on standard variable rates for three years, better value deals.
OFGEM has plans to roll out smart meters to every household in the UK by 2020, and to make switching suppliers faster and easier and drive down energy bills.
Is it enough?
Whilst any shake-up of the energy industry is welcomed, many have questioned whether this is enough to encourage customers who just aren't bothered about switching their gas or electricity supplier.
Consumers are frequently told of the benefits of switching energy supplier. They hear it from the government, consumer groups, energy suppliers, and energy comparison websites. Yet, for the majority this falls on deaf ears.
"The Disengaged" as CMA refers to them, tend to be on low incomes, have few qualifications, are tenants or are aged over 65. So, pensioners all around the country and those struggling to make ends meet, aren't engaging with the industry. They aren't doing the one simple thing that could have a massive impact on their energy bills and the latest OFGEM report has been criticised for "not going far enough" for them.
Ed Kamm, managing director of First Utility, told the BBC that one problem with the proposals was that they were 'helping those who already shop around and doing little to properly help those who are continuing to pay much more than they need to or should'.
Whilst Which? Welcomed OFGEMs report, they acknowledged the difficulty in establishing the proposals.
Alex Neill, Which? Director of Policy and Campaigns, said:
"After two years of investigation into the energy market it's now time for action, so it's good to see OFGEM swiftly taking forward the CMAs recommendations to increase competition and reach people who are not engaged in the market.
The regulator faces a huge challenge in implementing all of these recommendations in a way that stimulates competition to deliver better outcomes for many more consumers. For this to happen the industry will need to commit to working with the regulator to ensure people get a fairer deal on their energy."
Energy UK agrees that customers need to be at the heart of what the industry does. In a statement, it said:
"Over two million customers have switched (energy supplier) in 2016 so far. There are now 44 suppliers in the market, offering different tariffs for different needs. Prices are now £200 cheaper than in 2014 with over 40 deals under £900."
Without sounding like a broken record, Energylinx recommend that to benefit from a competitive market, you need to compare energy suppliers. Energylinx offer a free and impartial energy comparison and switching service - you will be amazed at what you can save.
Posted on August 4, 2016 at 10:25 AM
July 19, 2016
Energylinx is one of twelve OFGEM accredited price comparison websites. Every comparison site that is accredited by OFGEM is governed by the regulators Confidence Code. This is a set of key principles that members must follow to operate their service.
OFGEM carry out checks of all its Confidence Code members to ensure that they continue to operate to their standards. One of these checks takes the form of an annual website audit, the last audit took place in April 2016 with Energylinx meeting or exceeding every requirement across the board.
The audit looks at three key areas; impartiality, pricing and that Energylinx offers customers a comparison of the whole market.
We want our customers to have the full picture. Whether you get a quote online or over the phone, Energylinx will always show every tariff that is available to you. We are completely impartial and will show you price plans from every single energy supplier in the market, regardless of whether they pay us a commission or not. The list of suppliers that pay us commission is clearly listed on our website.
Our results are displayed in order of who is the cheapest based on the information you provide to us. The only way an energy supplier can top the results page is if their energy prices are the most competitive. Our customers can rest assured that Energylinx are completely impartial, and that by default we will make them aware of who offers them the biggest saving - not us the most commission!
The pricing team at Energylinx are brilliant. There is now 44 domestic energy suppliers on the market, all with multiple tariffs. The pricing team guarantee that our gas and electricity price database is accurate; and that any new tariff changes are updated the same working day.
Our pricing time work hard to ensure Energylinx customers are seeing up to date pricing and making a decision about their gas and electricity tariff based on accurate and correct information.
Our database includes every single tariff available in the market from every licensed domestic energy supplier. You won't be able to find any tariffs on any other sites that we don't include within our comparison, allowing you to make a fully informed choice when comparing energy prices with Energylinx. If we don't have a commercial agreement in place with an energy supplier, then you will be able to contact the supplier directly to take advantage of the tariff.
Energylinx strive to be able to allow our customers to arrange a transfer to every energy supplier, but sometimes this isn't possible. You can rest assured, however, that we will always inform you of a tariff.
According to OFGEM, 60% of energy users have never pursued switching companies - meaning that homeowners in the UK could be overpaying their energy bills by over £4 billion every year.
If you or anyone you know feels as if they could be paying too much for their energy bills, then use our free and impartial energy comparison tool - which is 100% approved by OFGEM.
Posted on July 19, 2016 at 08:26 AM
July 14, 2016
In June 360,000 households switched their energy supply - a massive 58% increase on the same month in 2014. In 2016 so far, more than two million customers (2,323,694) have switched energy suppliers, which is almost a million more than switched their energy supply in the first 6 months of 2014.
The latest electricity switching data also shows 120,115 customers switched to small and mid-tier suppliers in June which is 33% of all switches for the month. Lawrence Slade, Chief Executive of Energy UK, said:
"It is great to see more and more customers shopping around over the summer months before winter hits. Over two million people have already switched supplier in 2016 and they have taken advantage of the fantastic deals offered by more than 40 suppliers. Since June 2014 the cheapest tariffs have fallen by over £200. There are now around 50 deals under £900 on offer. The new Energy Switch Guarantee - launched by the Industry last month - has made it even easier for customers to switch."
In June 2016, of all switches:
• 43% were between larger energy suppliers
• 33% were from larger to small and mid-tier energy suppliers
• 14% were from small and mid-tier to larger energy suppliers
• 9% were between small and mid-tier energy suppliers
Posted on July 14, 2016 at 03:00 PM
July 4, 2016
British Gas has launched a new tariff that offers free daytime electricity for one day at the weekend. In a deal that is being billed as the first of its kind- benefiting a 2.4 million customers currently supplied by British Gas and that have a smart meter installed. British Gas currently supply 11 million homes throughout the UK.
British Gas said the "FreeTime Tariff" would be its cheapest dual-fuel deal and give customers more control over when and how they consume energy. The tariff, the first to offer smart-meter customers free electricity, will be fixed until March 2018.
British Gas has been running trials on this tariff and said that the change in customer's behaviour has saved on average £60 per year. Those customers moved some of their energy consumption to the free period, which made up 11% of the average customer's usage.
Sarwjit Sambhi, British Gas's managing director of UK home, said:
"FreeTime is an industry first and will give our customers greater control of their energy use. This will be the first of many smart-meter innovations from British Gas which will also contribute to managing the country's demand for power from the national grid."
Smart meters allow customers to keep up with how much energy they use and track what it is costing them on a monitor. They do away with meter readings and are meant to give people an incentive to save energy and money.
Whilst the concept of free weekend electricity for customers with smart meters is a positive move by British Gas, the smart meter rollout is still in its early stages. Currently functionality across suppliers is still creating challenges. It is worth pointing out that there are also cheaper deals out there for customers, that would see them paying less than on British Gas' standard tariff.
Government figures show that the 2.75m smart meters installed in British homes make up 5.8% of all domestic meters operated by large energy suppliers. The big suppliers installed more than 540,000 meters in the first three months of this year. The government wants all of the UK's more than 26m homes to have a smart meter by 2020 and has required suppliers to offer one of the meters to all their customers. The push is part of the government's plan to upgrade Britain's ageing energy system and reduce energy use.
Interested to find out what you could save on your energy? Energylinx provide a free and impartial online comparison and switching service. If you would rather speak to one of our energy advisers then they are available Monday-Friday 9am-8pm and Saturday and Sunday 9am-5pm. The number to call is 01259 220 000.
Posted on July 4, 2016 at 02:51 PM
June 24, 2016
Today, the Competition and Markets Authority (CMA) issued their final report in to what has been a two-year long investigation in to the energy industry.
The Office of Gas and Electricity Markets (OFGEM) first referred the energy market to the CMA in 2014, a decision made at the height of concerns about the energy sector and after years of mounting fears. The main reason the decision to refer the market was made was (likely) due to the continuously rising cost of household energy bills. There had been a rapid increase in retail energy prices between 2004 and 2014: average annual domestic gas prices rose by around 125% in real terms over the period, and domestic electricity prices by around 75%.
Confirming provisional findings announced earlier this year, the CMA said that energy suppliers should be ordered to hand details of customers who have been on a default tariff for more than three years to OFGEM.
These details will then be used to build a database to allow rival suppliers to approach these customers, although it is intended that customers can opt out of this database at any time.
It is hoped that the database remedy will tackle the issue of low customer engagement in the energy market. The CMA's research discovered that large numbers of domestic customers do not engage in retail energy markets by shopping around or switching supplier. In a survey conducted of 7,000 domestic customers, 34% of respondents said they had never considered switching supplier and 56% said they had never switched supplier, did not know if it was possible or did not know if they had done so.
Reflecting this widespread lack of engagement, around 70% of the customers of the Six Large Energy Firms currently pay the Standard Variable Tariff (SVT), which is the default tariff (ie the tariff customers pay if they have not made an active choice), despite the fact that SVTs are much more expensive than alternative tariffs. For example, the dual fuel SVT customers of the Six Large Energy Firms (excluding prepayment customers, who, as noted below, have a very restricted range of tariffs) could have made average annual savings of around £330 in mid- 2015 if they had switched to another supplier. At Energylinx we can't say this enough, fixed priced tariffs are significantly cheaper than a suppliers standard tariffs, so shop around for your energy because you could save a small fortune.
A price cap will also be transitioned (2017-2020) in for the 4m households on a prepayment meter, this is intended to reduce the combined bill for these customers by £300m a year.The CMA believe that the detriment suffered by prepayment customers is particularly high and they have not been able to benefit from competitive prices in the same way as other customers due to the constraints we have identified.
Furthermore, the CMA announced that it intended to strengthen some of the powers that OFGEM had, which should allow the regulator to push through change more efficiently and to keep a closer eye on the marketplace.
The measures announced today are intended to increase competition in the marketplace and ultimately ensure customers can get the best deal possible on their energy bills. The CMA research also revealed that customers are currently paying £1.4bn more than they would be in a fully competitive market.
Roger Witcomb, chairman of the energy market investigation, said: "Competition is working well for some customers in this market - but nowhere near enough of them. Our measures will help more customers get a better deal and put in place a modernised energy market equipped for the future."
Posted on June 24, 2016 at 11:34 AM
June 16, 2016
There was some good news for energy suppliers this week, figures from Energy UKs 2015 Billing Code Audit shows an improvement across the board.
Energy UK worked closely with five of the "Big Six" Energy Suppliers; British Gas, EDF Energy, E.ON, RWE npower and ScottishPower to develop the billing code. The code currently only applies to domestic customers and sets voluntary standards to go over and above the supplier standard licence conditions.
Participating energy suppliers are judged against five key commitment areas: switching, meter reading, energy bills and statements, payments, and back-billing. Although other energy suppliers undoubtedly follow the principles of the billing code, they are not audited to the same strict standards as members of the code.
An audit is carried out of the five code members each year to make sure that they are continuing to follow it. Of the five members, two suppliers received a gold rating for their audit - British Gas and EDF Energy. E.On and ScottishPower received Bronze and RWE nPower didn't receive a rating due to billing issues the supplier experience in 2015.
General findings of the audit showed in the majority or cases, suppliers are billing customers properly and have robust processes and controls in place. The auditors found many areas of good practice particularly when it came to meter-reading and back billing.
From a consumer point of view, it looks as if the Energy UK's billing code framework is helping energy suppliers to identify issues before they became a serious problem. This is potentially stopping customers receiving bills in error and unnecessary stress that can inevitably cause. Notably, the suppliers that achieved the highest rating this year have also seen a reduction in billing complaints.
Energy UK Chief Executive Lawrence Slade said:
"The latest audit results are testament to the work suppliers are doing to improve the standard of service for their customers.
Energy suppliers are striving for improved conversations with their customers. It is important for customers to check their bills and to get in touch with their supplier if they have any questions."
Posted on June 16, 2016 at 01:40 PM
June 8, 2016
In a bid to give consumers more faith in the energy industry, Energy UK have launched an agreement between energy suppliers and the UK Government called the Energy Switch Guarantee. The Guarantee promises UK Consumers that when they switch their energy supply it will be efficient, problem-free and completed within 21 days.
The Guarantee is made up of 10 commitments. It is hoped that by energy suppliers adhering to these obligations, consumers' confidence and understanding in the switching process will improve and it will encourage them to switch their energy supplier.
The guarantee will act as a reassurance to customers that have never previously considered switching their energy supply. After all, energy suppliers all use the same wires and pipes and switching energy supplier should never cause any disruption to your energy supply.
Energy suppliers that sign the guarantee will regularly have their standards related to the commitments inspected to ensure compliance is being met. Currently there are 9 suppliers signed up, however over time Energylinx expect many more to follow suit. The suppliers currently signed up are; British Gas, E.ON, EDF, First:Utility, Flow, nPower, Octopus Energy, Sainsburys Energy, So Energy.
Lawrence Slade, CEO Energy UK said:
"It's fantastic news to see that nearly two million people have switched supplier since the beginning of the year. The new Energy Switch Guarantee will give customers the extra boost of confidence to engage in the market.
Industry has been working hard to put customers at the heart of what we do and with the CMA set to give its final recommendations, the Guarantee is certainly a step in the right direction. The aim is to reach out to those customers who have never switched before so hopefully we'll get millions more households engaging in the market."
The Guarantee has come on the back of a switching high in May. 350,000 households changed their gas and electricity last month - a 47% increase on 2015. 2 million customers have switched their energy supply in 2016 so far.
Energylinx is the only energy comparison website that will tell you when a switch is covered by the Energy Switch Guarantee. Giving you extra piece of mind when changing energy suppliers. Not only is switching easy, safe and efficient - it can also save you money. Get a quote for your household energy costs by clicking here or give one of our friendly energy advisers a call on 01259 220000.
Posted on June 8, 2016 at 10:19 AM
May 17, 2016
The amount of households switching their energy supply has surpassed 400,000 for the third month in a row, with 438,166 switches in April. This brings the number of switches for year to date to over 1.5 million.
April figures show the number of switches to small and mid-tier suppliers has remained consistent with 43% of switches last month.
Lawrence Slade, Chief Executive of Energy UK, said:
"It is great to see electricity switching is becoming more common practice among customers, with switching once again surpassing 400,000. This shows customers are taking advantage of the number of deals on offer from the 40 suppliers in the market, as they continue to fight for customers.
Customers should feel confident switching as suppliers have worked hard to ensure the process is hassle-free for all."
In April 2016, of all switches:
• 37% were between larger suppliers
• 43% were from larger to small and mid-tier suppliers
• 10% were from small and mid-tier to larger suppliers
• 9% were between small and mid-tier suppliers
In April the net gain by small and mid-tier suppliers was 145,737, this is 33% of all switches. This is in line with the previous month, where small and mid-tier suppliers also had a 33% net gain.
Looking to switch your energy supplier? Energylinx provide a free and impartial comparison and switching service. Visit www.energylinx.co.uk or give one of our friendly advisers a call on 01259 220000.
Posted on May 17, 2016 at 03:58 PM